Senior Market Research Operations Analyst

OGC is a boutique research and consulting agency specializing in data-driven strategy, quantitative analytics, and Voice Of the Customer (VOC) program design and optimization. We work with some of the world’s largest organizations across a variety of industries, including Financial Services, Specialty Retail, Telecommunications, Healthcare and Software, helping them to gain a deep understanding of their customers, develop actionable insights, and improve business processes.

Comcast’s Consumer Research & Insights team provides research support and market research insights across Comcast’s divisions and product lines. The Consumer Research & Insights team executes quantitative and qualitative market research projects to support the organization in making informed decisions based on insightful market research data.

The Consumer Research & Insights team is seeking a Senior Market Research Operations Analyst on a full-time basis to support various market research activities. This role provides a great opportunity for a dynamic individual to become part of a diverse, high-performing team in a large organization and be exposed to a range of cutting edge market research methodologies and the research operations mechanism that drives it.

This is an excellent opportunity for an individual who is extremely organized and methodical and is passionate about working with multiple teams within a diverse organization.

This is a full time remote position working EST hours.

Responsibilities

• Coordinate with cross-functional teams to ensure seamless execution of research projects

• Monitor project timelines and deliverables to ensure adherence to deadlines

• Engage with external vendors for research support services

• Negotiate contracts and service agreements with vendors

• Monitor vendor performance and ensure the delivery of high-quality outputs

• Managing procurement of research studies

• Working with legal and compliance teams to ensure projects are scoped correctly

• Sourcing and managing vendors

• Conduct comprehensive analysis and reporting, including weekly stakeholder updates, to provide actionable insights to clients

• Handling internal communications with all relevant teams, pulling in the right support and generally ensuring project success

• Develop and manage budgets for market research projects

• Monitor expenses and identify cost-saving opportunities without compromising research quality

• Ensure that all research activities comply with industry regulations and ethical standards

• Identify and research new research methods, platforms, and services for applicability to organization

• Bachelor’s degree in Social Science, Marketing, Management, Law, Computer Science or a related field

• 2-4 years of relevant experience in Market Research and/or Operations

• Excellent attention to detail

• Outstanding organizational skills

• Team player

• Excellent communication skills

• Able to adapt to fast-changing environments

• Experience working on projects that involve multiple stakeholders and/or partners

• Must have the ability to prioritize and coordinate multiple projects and requests

• Experience in procurement, compliance and supplier negotiations and management

• Capable of working independently on projects and collaborating with a team

• Excellent Excel and Powerpoint skills