What are the responsibilities and job description for the Applications Analyst II position at Ogletree Deakins?
Position Summary
Our Greenville, SC office has the opportunity for an experienced Applications Analyst II to join the Firm’s expanding practice. The Applications Analyst II is responsible for assisting in supporting the full systems life cycle for the enterprise business systems of the Firm, including the firm’s document management system. Analysts will provide application maintenance and support to minimize service disruption and facilitate operations. Activities include, but are not limited to involvement with systems installation, integration, maintenance, upgrades, patch installation, configuration, troubleshooting and diagnosing root cause for problems, performance monitoring, a firm understanding of SQL scripting and stored procedure creation and management. Additional duties include working with related process stakeholders to identify and resolve related problems and issues as well as realize efficiencies as a result of process and systems improvements. This position will also serve the role of project manager for some if not all related activities. Candidates must have strong communication skills, both written and verbal, as application analysts work closely with business systems support analysts and other specialists, and occasionally train new employees and write technical reports. This position will participate in these tasks with limited supervision and direct execution, as well as through coordinating, overseeing, and delegating with and to Technology department resources as well as external vendors, service providers, contractors, and consultants.
Essential Functions
- Applications Administration
- Installation, configuration, upgrading, patching, and maintenance of systems programs, modules and related system software packages.
- Troubleshooting of problems related to software performance and functionality and assist in determining root cause of issues.
- Assist with training of new IT staff and provide expert advice and support to peers and other departments across the organization.
- Assist with defining application support standards and processes and writing the related documentation.
- Research and propose modifications and enhancements to existing applications to improve their functionality or address any issues that arise.
- Vendor management: Coordinates with software providers and related vendors to schedule upgrades and related services and problem resolution.
- Knowledge of the Microsoft Office platform is required
- Systems Administration
- Monitoring server performance and availability for related servers.
- Coordination of server hardware and operating system maintenance with appropriate stakeholders.
- Oversite of backup operations and strategy.
- Represents systems requirements to parties who are responsible for development and supporting related disaster recovery and business continuity strategies. Ensures same are appropriate, effective, and periodically tested.
- Monitor and review system event logs to proactively manage server environment.
- Database Development Components
- Write SQL language queries to support systems applications as needed, including but not limited to select, insert and delete statements and stored procedure creation and maintenance.
- Perform data analysis to facilitate identifying and resolving issues and problems.
- Assist with data integration and data migration activities.
- Systems Analysis
- Perform systems analysis to ensure that integrated systems are working properly.
- Work with other departments to resolve systems issues.
- Perform testing functions on all related systems.
- Works with appropriate parties in the use and maintenance of correction and transport systems activities.
- Develop test plans.
- Schedule and perform tests to measure and improve the quality of various IT solutions, and to make sure that they perform as specified.
- Make recommendations about system components sizing.
- Analyze systems performance.
- Business Analysis
- Work with stakeholder departments to determine systems and software requirements.
- Assist with the development of systems and software related solutions for process related problems and issues as identified by stakeholders.
- Project Management
- Function as lead or member (where needed and appropriate) and technical liaison for systems and related systems projects.
- Establish deadlines.
- Provide status updates.
- Document project information.
- Coordinate with other project resources.
Requirements
- To support the health and safety of our teams and work spaces, we require employees to be fully vaccinated against COVID-19 or to have received an approved accommodation based on medical condition or sincerely held religious belief or practice, or as otherwise required by applicable law. Please let us know if you’d like to discuss the policy or available accommodations before proceeding with our recruitment process.
- Bachelor’s degree in computer science, computer engineering, computer technology, management information systems, or related fields of study or equivalent experience. At least 5 years serving in a similar capacity administering an enterprise level system. ITIL certification a plus.
- Ideal candidate will have a minimum of 5 years of progressive experience working with Windows Server, software installations and upgrades, supporting enterprise applications in a production environment and working with Microsoft SQL Management Studio (SSMS), as well as, experience with an enterprise document management system. ITIL certification is a plus. Individuals should demonstrate the following knowledge areas, competencies, and experience;
- Applications Administration – Client/server database applications. Data integration techniques.
- Knowledge of the following platform/s a plus: Intapp, Aderant, UiPath, Docusign API
- Vendor management – Consultant engagement and management. Scheduled maintenance activities, upgrades and patches, familiarity with Event and Impact Management solutions, document Management System.
- Communication – Actively listens and gets clarification. Responds to inquiries quickly with professionalism and tact. Writes clearly and informatively. Edits work for errors. Able to read and interpret information accurately and concisely. Able to effectively communicate technical concepts to technical and non-technical staff.
- Interpersonal Skills – focuses on task at hand. Maintains confidentiality. Works well in a team. Works well with others at all levels of the organization.
- Teamwork – Willing and eager to help others and share knowledge and skills.
- Analytical – Able to mine and collect data needed for problem solving and design projects.
- Strong problem solving skills – gathers and analyzes information skillfully.
- Organization skills – keep work area neat and clear of safety hazards, files are maintained neatly and are easily retrieved. Ability to organize, manage, prioritize, and handle numerous projects/tasks, sometimes heavy loads. Detailed oriented.
- Dependability – Follows instructions, responds to management direction. Willing to commit to additional hours when necessary to reach Firm objectives
- Ability to delegate, coordinate, and build productive working relationships.
- Strong work ethic.
- Strong ownership and responsibility.
- High level of professionalism.
- High integrity.
- Produces quality work reliably and consistently.
- Ability to self-educate.
Please note, we are not working with outside recruiters for this position.
Benefits
Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Sick Time, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Teladoc (24/7 access to a doctor by phone or online video), Tuition Reimbursement and an Employee Assistance Program.
Firm Overview
Ogletree Deakins is one of the largest labor and employment law firms representing management in all types of employment-related legal matters. Premier client service, as outlined in the firm’s Client Pledge, is one of the firm’s top priorities and a cornerstone of its core values. U.S. News – Best Lawyers® “Best Law Firms” has named Ogletree Deakins a “Law Firm of the Year” for 11 consecutive years. In 2022, the publication named Ogletree Deakins its “Law Firm of the Year” in the Employment Law – Management category. Ogletree Deakins has more than 900 attorneys located in 53 offices across the United States and in Europe, Canada, and Mexico. The firm represents a diverse range of clients, including many of the Fortune 50 companies in the U.S.
We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments and strongly encourage the interest of diverse candidates in the firm.
Equal Opportunity Employer.
