New Patient Scheduling

Overview:
OHC seeks an organized, professional individual to schedule and pre-register patients for an Outpatient Oncology Infusion Specialty office. The main responsibilities of the role are to obtain the patients demographic, insurance, and other pre-visit information, to verify patient insurance eligibility, to follow up with patients and to answer emails and phone calls. This position will be based out of our Wooster office to begin but will have remote options as well.

OHC offers a team-focused environment, competitive pay, strong benefits package including employer contributions for HSA and 401K, paid time off, paid holidays and support for continuing education and development.

About the company:
OHC has served as the region's premier provider of treatments for cancer and blood disorders, offering a wide range of services and state-of-the-art treatments and technologies, as well as being nationally recognized for cutting edge clinical research breakthroughs in Southwest Ohio area for over 30 years. Serving patients close to home through our Cancer Centers of Excellence in Fairfield, Hamilton, West side of Cincinnati, Blue Ash, Kenwood, and Eastgate in Ohio. OHC puts patients first by delivering compassionate and convenient care, tailored to meet a patient's medical and personal needs.
Responsibilities:
Responsibilities include but are not limited to:

• Answers incoming calls and asks appropriate questions to assess patients needs.
• Schedules new patient appointments with appropriate provider.
• Provides patients with appointment details such as time, location, directions, and instructions to patients. Records call statistics in New Patient Log. Maintains and updates physician schedules ensuring that patients are scheduled properly. Works in conjunction with the triage nurses to accommodate scheduling requests.
• Obtains patient demographic, insurance and other pre-visit required information. Enters patient information into computer systems. Verifies patient*s insurance eligibility and benefit coverage/co-pays with payer; verifies pre-authorizations are completed prior to patient visit.
• May mail or email patient appropriate medical forms for completion prior to first visit. Proactively follows-up with patients on missing or outdated insurance information as well as copies of medical records and test results from other providers.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Other duties as requested or assigned.

Qualifications:
MINIMUM QUALIFICATIONS:

• High School diploma or equivalent required.
• Associates degree in Finance, Business or four years revenue cycle experience preferred.
• Minimum three (3) years medical receptionist experience with insurance forms and scheduling software required.
• Knowledge of this practices personnel, daily routines, and scheduling a plus. Proficiency with computer systems and MicroSoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
• Commits to Quality: Emphasizes the need to deliver quality products and/or services

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.

WORK ENVIRONMENT:

The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.