Learning Specialist: Physician Liaison
Job Posting for Learning Specialist: Physician Liaison at Ohio Gastroenterology Group, Inc.
Ohio Gastroenterology Group is the leading provider of general advanced GI procedures with several state-of-the-art facilities throughout Central Ohio. We employ a talented team of specialists who perform more GI procedures each year than any other practice in our area.
We currently have a full-time opening for a Learning Specialist: Physician Liaison
Duties and Responsibilities
Primary Job Functions:
- Create, develop and implement a comprehensive day to day new hire training for the Physician Liaisons, Revenue Cycle or Patient Experience department.
- Provide support to new hires for daily questions regarding workflow and policy. Escalate if needed.
- Assist in mapping out training plans for individual employees.
- Serve as main point of contact for new hire on the job training within designated department.
- Partner with practice operations manager in developing and or enhancing new hire training strategy.
- Attends operations meeting within the department.
- Keep up to date with operational practices, policies and strategy within the department.
- Participate in content reviews with stakeholders to ensure accuracy and validity of all training deliverables.
- Audit inbound and outbound calls to ensure accuracy and quality.
- Provide positive and constructive feedback to enhance patient care.
- Track and monitor staff errors and provide suggestions for areas of coaching.
- Travel to other satellite offices
Secondary Job Functions:
- Participates and works with other leads and managers in developing good working relationships and processes throughout the office.
- Attend all office meetings and in service as required.
- Maintain confidentiality of patient’s personal and financial information by utilizing HIPAA’s guidelines and regulations.
- Any other tasks as requested by the physician, practice manager, human resource manager, and/or the office supervisor
Knowledge, Skills, and Abilities
- Excellent listening and interpersonal skills
- Confident, approachable, and positive attitude
- Excellent oral and written skills
- Ability to effectively communicate with diversified levels of patients, staff members as well as external providers and/or agencies.
- Ability to problem solve and escalate issues as needed.
- Detail oriented approach with a well-organized strategy to achieve optimal day to day operations.
- Strong and determined work ethic.
- Knowledge of medical terminology.
- Skills to handle a multi-line phone system.
- Knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping.
- Knowledge of modern business communication, including style and format of letters, memoranda, and reports
- Skill to use a personal computer and various software packages, including internet experience.
- Ability to establish priorities, work independently, and proceed with objectives with little supervision.
- Ability to maintain confidentiality regarding health and financial information.
- Neat appearance and professional demeanor.
- Fluent in English.
Credentials and Experience
- Must have high school diploma or equivalent
- Must have at least 2 years experience working in a medical environment
Special Requirements
- Willingness to serve as a leader within the office
- Willingness to learn new tasks, be cross-trained within office, and be flexible with work load to help office flow, including assisting co-workers.
- Flexibility in working hours; willing to work occasional overtime.
Physical Demands
- Applies the principles of body mechanics in lifting or moving charts, boxes, or equipment (occasional)
- Must be able to independently lift 25 pounds (occasional)
- Must be able to sit (frequent), stand (frequent), walk (frequent), stoop (frequent), bend over (frequent), and type on keyboard (frequent).
Work Environment
- Medical office requiring some contact with adult patients
Ohio Gastroenterology Group offers a nice life/work balance and a great benefits package that includes:
- Medical, dental and vision coverage- benefits are effective the first of the month following 30 days of employment
- Company paid life insurance and short term disability
- Generous paid time off plans (vacation, sick and personal)
- 7 paid holidays
- Two retirements plans:
- 401(k) plan that offers a 3% safe harbor contribution with immediate vesting as well as annual profit sharing contributions.
- Cash balance pension plan – company contributes 2.5% and offers full vesting after 3 years of employment.
- Tuition reimbursement programs
- Employee appreciation programs
- Uniform reimbursement programs
- Growth opportunities
- Learning and development training
Apply now to join a great company!
Salary.com Estimation for Learning Specialist: Physician Liaison in Columbus, OH
$42,302 to $57,723
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