Case Manager Supervisor

One Hope United works with children of all ages who are in the custody of the state due to abuse, neglect or abandonment. These children need a stable, dependable, forever home and a family they can call their own. One Hope United recruits and trains foster parents and provides supportive services to children and families. The Case Manager Supervisor oversees this program and its staff members who serve children and families.

Job Duties Include:

• Assists CQRI in the development of agency documentation to enhance programming, to ensure quality of service and to meet the requirements of the funding source policies and procedures
• Attends court hearings, case reviews, staffings and meetings as needed
• Completes and submits performance appraisals in a timely manner
• Completes various outcome reports as required
• Conducts weekly unit meetings with staff 
• Ensures adequate client contact is maintained in accordance with specific program guidelines and the minimum required contact hours are achieved each month
• Ensures adherence to contractual obligations with the funding source
• Ensures staff at all levels are closely monitoring child and client safety and are appropriately responsive to any situation posing a risk to, or by, a client
• Ensures that staff handles unusual incidents in a prompt and effective manner
• Handles client, staff, caretaker, and/or collateral complaints and grievances
• Manages a 24-hour on-call response system, which may be for referral intake and/or client emergencies
• Monitors program expenditures to ensure compliance with budgetary constraints -Oversees case responsibilities and provides guidance in case planning
• Participates in agency management meetings, work groups, public speaking engagements to promote agency programs and services and trainings with funding source
• Provides direct service to children and families in the absence of assigned staff
• Provides staff with training, education, and supervision on therapeutic approaches with clients and support
• Reviews all written documents generated by staff and ensures that the required documents are in case file
• Reviews funding source policies and procedures and trains staff on the implementation of these procedures
• Reviews intake information of clients referred for services and determines if the referral will be accepted
• Staffs all cases and manages case assignments to ensure an equal distribution of cases and to maintain the appropriate staff-to-client ratios as outlined by the funding source
• Works with staff to ensure permanency for clients
• Supervises more complex units, larger number of units, and several units

Qualifications

Education

• Bachelor’s degree or a Master’s degree in Social Work, Criminology, Psychology, Sociology, Counseling, Special Education, Education, Human Development, Child Development, Family Development, Marriage & Family Therapy, or Nursing from an accredited college or university

Experience

• Master’s degree and at least two years of experience or Bachelor’s degree and at least four years of experience in human services or child welfare programs.

Certification

• State of Florida; Child Welfare Certification required

Other

• Reliable transportation, valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance

We Invest in You!

• Competitive pay and benefits
• Tuition assistance up to $2500 per year
• Generous vacation and PTO plans
• Health, dental, vision, retirement plan, health savings account, agency paid life and LTD, supplemental life insurance
• Career ladders, professional development, and promotion opportunities
• Leadership opportunities on site-based Center Management Teams

A Different Kind Of Employer - One Hope United is strong and ready to grow. Are you ready to grow with us?

• 800 talented professionals strong, serving 10,000 children and families in Illinois, Wisconsin, Missouri, and Florida
• Fiscally stable, $50 Million agency-- strong since 1895
• Energetic leadership and a rich community of support

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace.  One Hope United participates in e Verify.

In the spirit of caring for one another and our community, please note that upon accepting an offer of employment from One Hope United, you will be required to share proof of a Covid-19 vaccination. The requirement is subject to accommodation in compliance with applicable laws and regulations.

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