Family Support Specialist

Utilizing personal vehicle, the Family Support Specialist provides transportation services, courier and administrative support to clients, case managers, supervisors, ADOP’s and DOP, agency and its geographical area. Serves as a primary support to the case managers with administrative task. 

Job Summary

• Provides approved transportation to clients when requested (drives personal vehicle 90% of the time)
• Transports children to various appointments and locations during hours indicated on the referral form.
• Maintain appropriate and respectful communication with co-workers and leadership.
• Respond to emails within 24 hrs, respond to text or phone calls within the hour from assigned supervisor or leadership.
• Attends and participates in weekly and monthly meetings with staff and training sessions as required by the specific job or department
• Observes and submits accurate written documentation on the service provided and the functioning of individuals and families as required by specific job or department
• Serves as a liaison with collaterals such as DCF, schools, etc.
• Shadows an experienced transporter within the first 30 days of hire.
• Submits expense vouchers, renewed driver’s license, and automobile insurance coverage on due date
• Communicate any barriers to completing any request immediately to ensure other arrangements can be made. This should be communicated via email, text or face to face with the assigned supervisor.
• Works cooperatively with other agencies, caseworkers, transporters, and family support services
• Works in collaboration with Office Assistant and fellow Family Support Specialist to ensure the needs of the agency and clients are met for transportation; coordinates with assigned supervisor, client and caregivers to facilitate the transport
• Ensure safety of the child during transports.
• Courier documents to courthouse, agency locations, attorneys or other required areas and obtain signatures of completed deliveries when required.
• Supervise and document parent/child/ visitation. Provide a written summary of the visit to the assigned case manager supervisor within 48 hrs of the visit. Immediately report any child safety concerns to the supervisor.
• Maintain mileage log and documentation reports in a timely manner to receive authorized travel reimbursement for services provided.
• Assist in file maintenance when requested, this will include preparing documents to be filed in the physical case file.
• Must be able to lift, carry, and move a 25 lb child in a car seat

Required Qualifications 

Education: High School diploma/GED

Experience: up to 2 years’ experience with transportation; 1-2 years in a childcare field

Other: Reliable transportation, valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance; geographic knowledge of the area

We Invest In You!

• Competitive pay and benefits, plus tuition reimbursement
• Generous vacation and PTO plans
• Health, dental, vision, 403b Retirement, flexible spending accounts, Agency paid life and LTD, supplemental life insurance
• Career ladders, professional development, and promotion opportunities
• Leadership opportunities on site-based Center Management Teams
• Relocation assistance is available

A Different Kind Of Employer One Hope United is strong and ready to grow. Are you ready to grow with us?

• 800 talented professionals strong, serving 10,000 children and families in Illinois, Wisconsin, Missouri and Florida
• Fiscally stable, $50 Million agency-- strong since 1895
• Energetic leadership and a rich community of support

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug Free Workplace. One Hope United participates in e Verify.

In the spirit of caring for one another and our community, please note that upon accepting an offer of employment from One Hope United, you will be required to share proof of a Covid-19 vaccination. The requirement is subject to accommodation in compliance with applicable laws and regulations.