Quality Assurance Analyst

Description

The mission of Oklahoma Central Credit Union is to make a difference in the lives of our employees, our members, and the communities we serve. We know we must make a difference in the lives of our employees for them to make a difference for our members and communities.

Your role:

In your role as Quality Assurance Analyst,  you will monitor the day-to-day fraud activities at Oklahoma Central Credit Union. In addition, the Quality Assurance Analyst is responsible for reviewing and researching transactions with a focus on fraud detection and mitigation, investigating and analyzing member transactions to identify and report suspicious activity to ensure compliance with all applicable laws and regulations, and identify business areas requiring increased security controls to protect the Credit Union. 

In this role you will:

• Conduct investigations of fraudulent activity to ensure minimal loss to the Credit Union and coordinates recovery of losses due to fraudulent activity. 
• Aid in the execution of a risk based internal audit program. Ensure audits are conducted in a timely manner, as prescribed by the audit plan.
• Assist in review and maintenance of deceased member files. Works directly with retail staff and members to resolve accounts arising from the deceased account process.
• Follow and ensure that branch staff follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP) and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.
• Acts as liaison to local, state, and federal law enforcement agencies. 
• Act as a resource to serve staff regarding compliance related transactions.
• Participate in programs and continuing education to further develop business skills.
• Deliver service to both internal and external members that is in alignment with the Credit Union’s Service Promises and Service Standards and meets all established goals.
• Understand and comply with all aspects of the Bank Secrecy Act and Anti-Money Laundering regulations as they relate to their position.
• Review SMURF, Kiting and other required reports. Ensure that required reports are filed as necessary.
• Assist with the completion of the Internal Audit Schedule.
• Timely review of all supporting documentation for new and/ or existing fraud and dispute cases and recommendation of actions to be taken by the credit union.  

Some of the many reasons to join our team include:

• Competitive pay - Cha-ching!
• Work-life balance - Your family, hobbies, and life outside of work are important to us!
• 401 (k) retirement plan - You contribute to our future, so we contribute to yours!
• Best-in-class healthcare coverage - Helping you stay healthy!
• Generous PTO and federal holidays - We prioritize what matters!
• Community Service - We believe in giving back to the community and you'll receive up to 40 hours of paid volunteer time off!

Requirements

Who we're looking for:

You are an innately curious, investigative individual that enjoys digging into the details. You are no stranger to a fast-paced environment and tight deadlines, and you are relentless in ensuring that work is completed through effective task management. You naturally build strong relationships and establish credibility with a wide range of leaders and participants as a trusted colleague. You know how to synthesize and translate information for a broad spectrum of audiences.

You may currently hold the title of: Regulatory Analyst, Compliance Analyst, Risk Analyst, Fraud Analyst, Compliance Coordinator, Audit Associate, Compliance Specialist, Member Service Representative, Teller Supervisor

You'll need to have:

• Associate’s degree or higher
• Three or more years of related experience within banking

Even better if you have:

• Bachelor’s degree or higher
• Credit Union experience

Oklahoma Central Credit Union is proud to be an Equal Opportunity Employer and Drug Free Workplace!