Membership Specialist

This position will provide important back-end support. The primary duties of this position are to manage donor data and relationships and provide relevant administrative support. This includes but is not limited to updating records, performing scheduled reviews of data, gift processing and reconciliation. Development staff will also depend on this person to make recommendations for process improvements designed to improve efficiency and donor satisfaction. Other duties will include support and planning for on-air membership drives and events for donors and donor research related to major giving.

On-air pledge drives and special donor events may require arriving at work before 7 a.m. or working after 7 p.m.

Must be able to work at keyboard for extended hours.

Must be able to occasionally lift boxes up to 25 lbs.

Special Instructions to Applicants

The successful applicant may work out of KOSU's Oklahoma City studios.

Education & Experience

Position Qualifications:

Minimum Qualifications:

High School/GED

At least two years experience working with databases and customer service.

• Very strong attention to detail.
• Demonstrated ability to take initiative.
• Good verbal and written communication skills
• Exceptional organizational and analytical skills
• Ability to speak over the phone and communicate effectively through email.
• General knowledge of computers including Microsoft Office Suite.
• Desire and ability to work in a fast-paced atmosphere with the flexibility to change tasks quickly.
• Knowledge of database systems
• Great communication and problem-solving skills
• Exceptional attention to detail, accuracy and organization.
• Adaptable to change and new technologies
• Ability to work independently and as part of a team.
• Ability to prioritize duties and projects to use time effectively.
• Initiative to find ways to improve process/create efficiencies for best on-air practices.
• Ability to display compassion, professionalism, enthusiasm and cheerfulness with even the most challenging callers.

Preferred Qualifications:

At least one year of experience working in non-profit fundraising databases and donor relations.

Knowledge of fundraising database systems such as Allegiance, Salesforce or Raiser's Edge.

Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.