Oliver Wyman - Internal Communications Manager - Boston

Oliver Wyman is a global leader in management consulting. With offices in 60 cities across 29 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our 5000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman’s thought leadership is evident in our agenda-setting books, white papers, research reports, and articles in the business press. Our clients are the CEOs and executive teams of the top Global 1000 companies.

Visit our website for more details about Oliver Wyman: www.oliverwyman.com

Job Overview:

Oliver Wyman is on a journey to transform the way we engage and communicate with our people. We know they are the heart and soul of who we are. Our Internal Communications function works to identify and celebrate the people and the things they do that help make us better – inside and out.

We work closely with our Marketing and external communication teams (including social media and PR), our Inclusion, Diversity and Belonging (IDB) team, our Human Capital, and our Event planning teams on a variety of initiatives and campaigns to achieve our goal to be an amazing place to work.

The Internal Communications Manager proactively develops and executes the internal communications and engagement strategy for the firm working closely with the Executive Director, Global Internal communications. You will work collaboratively with our leadership teams and other functional leaders on internal communications strategies.

Responsibilities:

1. Collaboratively work with senior leaders to develop and execute internal communication and engagement strategies; launch and develop new and innovative campaigns and channels

• Work closely with the firm’s senior leaders, in the Americas and globally, to help colleagues feel a sense of pride and belonging

• Develop creative ways to increase engagement, improve retention, build trust, and encourage greater collaboration, both in the Americas and globally

• Recommend and develop communications campaigns for various topics and programs using creative techniques; Work closely with the Managing Partner, Business Impact Team, Events, Human Resources/Talent, Marketing, Inclusion & Diversity teams in the Americas

2. Enable and support strong connectivity across the Americas region, its Markets, and globally to enhance our culture and support the flow of information

• Work closely with core Americas Leadership Support Team, the Americas Leadership Team and the Executive Director, Internal Communications on strategies and techniques to achieve this connectivity

• Lead and support initiatives including internal competitions and awards programs, developing, and overseeing content for critical communication touchpoints (live office sessions, offsites, Town Halls, podcast and video production, or other multi-media efforts)

• Independently identify issues and opportunities for improvement and innovation and provide compelling and well thought out solutions to problems of high complexity

• Oversee measurement and reporting on campaigns and budgetary spend, and measure and analyze the success of communications activities

• Undertake campaigns and program reviews and take learning into future campaigns and programs

3. Content Development / Writing and Editing

• Ghost write for senior leaders in different parts of the business as needed

• Use digital storytelling and other creative techniques to bring our people and culture to life such as humor, infographics, light-hearted internal competitions, brainteasers, listicles, as well as short-form articles

4. People Management

• Manage 1 junior internal communications team member

Required Qualifications:

• Bachelors or master’s degree in communications, journalism, or marketing preferred

• 10 years of experience in communications, marketing, journalism, or related position; strong writing and editing abilities are essential; solid project management skills

• Proven ability to collaborate effectively and bring interesting content alive in innovative and newsworthy ways

• Knowledge of SharePoint Online, WordPress, Salesforce Marketing Cloud, podcasting technologies, video editing, and/or HTML is ideal

• Knowledgeable about digital media; be willing to understand and implement emerging practices and technologies; provide thought-leadership and guidance on new trends in social media and corporate intranets and leading-edge new media thinking

Skills & Attributes:

• Understand Oliver Wyman’s strategic goals; have a mindset towards building the firm’s culture through exciting/interesting internal communications and engagement efforts

• Must have outstanding interpersonal skills, honed in a demanding and challenging international work environment

• Have a passion for ideas and strong intellect that will lead to positive collaboration experiences

• Be comfortable in a fluid or unstructured environment where priorities often shift

• Have strong analytical and planning skills to assess performance of marketing efforts and create budgets

• Sense of humor and ability to come up with new and creative story ideas, which may range from serious to more light-hearted, human interest stories

• Sharp intellect, self-confident and highly articulate, with a style which is both proactive and responsive

• Creative and innovative thinker who pushes boundaries when necessary

• Highly developed political antennae, but apolitical in all activities and interactions

• Able to challenge the status quo constructively

• Experience managing people and collaborating effectively with other teams

• Be an outstanding motivator who is anti-hierarchical, anti-bureaucratic, and not take oneself too seriously

• Have ability to manage conflict of competing resources