What are the responsibilities and job description for the Server position at Olivetta?
Responsibilities
- Has at least 5 years of experience serving in restaurants and basic knowledge in food & beverage.
- Always provides prompt, courteous, and professional food & beverage service to all restaurant guests.
- Reports to the Supervisor/Manager before a shift starts to obtain the assigned station.
- Ensures that work areas/stations are clean, orderly, and stocked with the specified condiments and amenities.
- Ensures that tables are set properly according to assigned stations.
- Consistently notifies Supervisor/Manager of any inventory that needs to be ordered or stocked.
- Completes side duties; stocking condiments, folding napkins, polishing silver/glassware, preparing rollups, etc.
- Maintains complete knowledge of restaurant floor layout to serve guests efficiently.
- Adheres to an established sequence of service standards.
- Ensures guests are greeted within two minutes.
- Ensures guests' orders are taken in a timely manner.
- Acknowledges a guest immediately and by name if possible.
- Maintains complete knowledge of all food & beverage items, prices, ingredients, methods of preparation, and availability.
- Able to provide suggestions to guests while describing tastes and flavors in the food, wine, and craft cocktails.
- Accurately opens all checks and enters information on the point-of-sale system.
- Ensures that all guest orders are accurate before serving.
- Maintains proper table maintenance in between courses.
- Effectively performs tableside service with poise, confidence, and compliance with all safety and sanitation standards.
- Ensures that all sales are accounted for and accurate prior to presenting a check to the guest.
- Ensures that guest receives their check in a timely manner.
- Follows all cash handling procedures and check-closing procedures.
- Ensure coupons, comps, room charge, credit card, etc. are settled in compliance with accounting policies.
- Verifies all check discrepancies with Supervisor/Manager before changing and closing.
- Exhibits extreme care when handling dishware, glassware, silverware, and food product.
- Helps to keep the restaurant sanitized up to training standards.
- Includes all responsibilities listed under beverage runner, food runner, and server assistant.
- Previous experience of serving in a fine-dining restaurant is mandatory.
- Must possess outstanding interpersonal communication skills to effectively interface with guests.
- Must be able to walk/stand for long periods of time.
- Must be able to lift up to 30lbs.
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