LIQUOR STORE ASSOCIATE

LIQUOR STORE ASSOCIATE

You are the epitome of excellent customer service.  You just know and anticipate your client’s needs.

Your product knowledge is superb that they just want to buy from you rather than from someone else.

You have the eye for detail—your visual display is an attention-grabber.

Oh yeah, you're also of legal age to sell alcohol in the State of Wyoming!

If you are all of the above, you may just be our LIQUOR STORE ASSOCIATE. Please apply.

Here’s your main responsibility:

You will be responsible for providing customers with outstanding service while representing the store in a positive manner and achieving sales goals while ensuring further business.

These are what you need to do:

• Work closely with customers in which providing outstanding customer service while being aware that selling is a priority.
• Assist customers in making selection from the diverse range of alcoholic beverages.
• Open and Close registers
• Process cash and card payments.
• Resolve customer complaints, issues or concerns satisfactorily.
• Educate customers of product knowledge in relation to features and benefits  
• Manage inventory, including stocking and restocking of shelves.
• Assist in displaying of merchandise.
• Build customers’ confidence by offering suggestions.
• Capturing most sold items for inventory and stock. 
• Balance cash registers with receipts.
• Attends to customer refunds, returns or exchanges.
• Attach price tags to items on the shop floor.
• Keep the store tidy and clean maintaining proper store presentation.
• Be alert on fraudulent credit cards, shoplifters etc.
• Report problems and discrepancies to the supervisor.

You may be assigned the following:  

• Perform special projects and other responsibilities as assigned. 

Our expectations from you:

• Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and Company Rules of Conduct.
• Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for associates as well as guests.
• Report any unusual occurrences and/or request to the General Manager.
• Read and abide by all the regulations and rules of conduct stated in the employee handbook.

These are what the job requires:

Education:         High School education or equivalent experience.

Experience:      Customer service, retail sales preferred.

Skills and Abilities:    Ability to operate POS.

• Ability to communicate in English.  Second language desirable.
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Ability to enforce all company rules and Standard Operating Procedures (SOPs).
• Knowledge of cash handling and credit transaction procedures.
• Must be 21 years of age or older in order to sell alcoholic beverages in the State of Wyoming 

No. of associates supervised:      None  

Travel required: None.

Hours Required: Flexibility.  This is a full-time position including weekends and holidays.