Assistant Operations Manager (Custodial Services)

The Assistant Operations Manager is responsible for providing operational oversight and direction in support of the Operations Manager for all aspects of the janitorial services contract. In this role, staff oversight and ensuring the highest level of cleanliness is delivered is paramount. Supporting the PM to meet Olympus objectives and financial expectations are critical. Driving the execution of Olympus’ industry leading systems and procedures is the final of the three primary points of focus in achieving success within the organization. Schedule is 6:30pm-4:00am.

Characteristics

• Outgoing, people-oriented personality – enjoys working with all types of people
• Optimistic – embraces new opportunities with a positive outlook
• Calm, easy-going demeanor – handles stressful situations well
• Persistent – sees projects and new initiatives through to completion, does not give up when challenged
• Strong sense of urgency – gets things done quickly & understands the value of time
• Desire to grow – has plans to grow personally and professionally beyond Asst. Operations Manager role, always striving to improve
• Pro-actively works to prevent issues rather than reactively resolve problems
• Competitive – strong desire to be the best or achieve successful outcomes
• Initiative – self-starter, jumps to get things moving, does not wait for someone give directions
• Team Oriented – operates in terms of we, not I

Experience

• 5 years in a supervisory level position
• 3 years in customer service driven position
• 2 years in janitorial industry preferred
• Oversight of 50 employees in service-based industry

Education

• High School Diploma or equivalent – required
• Associate degree or some higher level education - preferred

Skills

• Ability to strategize and plan to meet short-term and long-term initiatives
• Ability to adapt and resolve issues quickly
• Standard Microsoft Office programs including Outlook, Word, Excel and Power Point.
• Able to lead by example, expertise, and delegation
• Ability to see issues before they happen and put plans in place to prevent problems
• Knows how to motivate and keep subordinate staff accountable
• Ability to create cleaning schedules, periodic schedules and schedules for additional services
• Ability to delegate tasks appropriately to supervisors and support staff to achieve maximum efficiency
• Ability to learn and use electronic devices effectively including new software programs, mobile applications, and technological devices

Responsibilities and Duties

• Act as an ambassador for company values and philosophy.
• Implement and maintain all necessary programs to achieve the Olympus Mission and goals.
• Will work in close contact with the Operations Manager, client contacts, and overall assistance in achieving long-term successful relationship with clients.
• Supervise, facilitate and coordinate key personnel and technical/operational processes to ensure internal and external customer satisfaction.
• Provide daily administrative oversight of the project including all internal business functions: budgeting, accounting, human resources, facilities support and equipment.
• Identify problems and solutions to ensure that customer needs are met. Foster problem resolution across core team by deciphering relevant and important facts and information to drive tangible solutions.
• Deliver instructions in a clear, concise manner, providing backup materials and documentation when necessary.
• Perform quality audits and inspections to specifications.
• Ensure contractual requirements are met.
• Provide reports to and coordinate with supervisors to ensure proper corrective actions are taken.
• Use the online quality control management system.
• Demonstrate high energy, mobility, initiative, and drive to enhance operations and achieve financial and organizational success.
• Travel occasionally to support corporate needs and attend functions.

Job Type: Full-time

Pay: Up to $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Night shift

Work Location: One location