What are the responsibilities and job description for the Client Services Coordinator position at Omaha Storm Chasers?
Title: Client Services Coordinator
Department: Sales
FLSA Status: Non-Exempt
Reports To: Group Sales Manager
Last Revision Date: September 8, 2022
"We are looking for positive and confident candidates, that are passionate about sports and developing relationships with customers and fans alike." - Group Sales Manager, Dru Sauer
The Omaha Storm Chasers feel strongly that our staff is the backbone of our organization, and we treat them as such! We emphasize work/life balance, and encourage our staff to nurture themselves inside and outside of the stadium. Our goal is to continue to grow our organization from within, putting employees on the fast track for growth and development in our world of MiLB.
Summary:
"We are looking for positive and confident candidates, that are passionate about sports and developing relationships with customers and fans alike." - Group Sales Manager, Dru Sauer
The Omaha Storm Chasers feel strongly that our staff is the backbone of our organization, and we treat them as such! We emphasize work/life balance, and encourage our staff to nurture themselves inside and outside of the stadium. Our goal is to continue to grow our organization from within, putting employees on the fast track for growth and development in our world of MiLB.
Summary:
The Client Services Coordinator works with the sales team and clients to ensure that contracts are executed and client relationships are managed to the benefit of the organization.
Responsibilities:
- Collaborate with Marketing/Promotions to execute client benefits, amenities, services, programs, surveys, and events throughout the year
- Track group sales inventory
- Coordinate execution of groups sold – including distribution of tickets and preparation/execution of hospitality
- Manage and communicate hospitality and catering needs with food and beverage provider
- Maintain records of all customers and prospects by utilizing CRM tool
- Act as back-up to ticket operations for events as needed
- Collaborate with ticket operations staff to convert inbound customer inquiries to sales and to resolve concerns/issues with customers
- Assist Client Services Manager with execution of sponsorship contracts as needed
- Assist with entertainment of clients and potential clients at hosted events
- Build and foster relationships with past, current, and potential new clients
- Generate communications to all groups regarding upcoming event opportunities and usage of tickets/suites that are part of their contract on a consistent basis
- Communicate effectively with all clients and potential clients to deliver customer service that meets management expectations
- Other duties as assigned
Knowledge and Skill Preferences:
- Bachelor’s Degree in Sports Marketing, Marketing, Business, or related field preferred
- Experience working with CRM (Salesforce, TDC) - a plus
- Ability to solve problems quickly and manage multiple tasks
- Ability to communicate easily and effectively
- Good working knowledge of computer programs including Microsoft Word, Excel, PowerPoint, Internet, and database programs
- Valid driver’s license and ability to drive for organizational business
- Ability and willingness to work varied and long hours including nights, weekends, and holidays
Benefits and Perks:
- Fair hourly wage
- Comprehensive health benefits package
- Contribution to employer retirement plan
- Comprehensive wellness benefit for al full-time employees
- Generous PTO policy
- And so much more!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Salary : $32,700 - $41,400
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