Systems Engineer

Description

Join An Award-Winning Team!

Omega Systems is a nationally-recognized technology solutions firm serving a growing number of businesses across the Northeast. We regularly look for talent willing to take on new challenges and innovative methodologies to accommodate our expanding footprint. If you are passionate about IT and eager to benefit from personal development, team-based collaborations, and an abundance of opportunities, consider joining the Omega Systems family and becoming part of our story.

Omega Systems is currently seeking a Systems Engineer! The Systems Engineer is responsible for maintaining customer environments that are both hosted at Omega Systems and on the customer’s premises. The individual will be responsible for leading hardware and service deployment projects.  These projects may include such technologies as servers, SANS, switches, routers, firewalls and wireless devices. The candidate will maintain Microsoft-specific environments like Windows Server, Exchange server, and Office 365. The individual will also be well-versed on virtualization technologies such as VMware or Microsoft Hyper-V. The ideal individual will be comfortable in a fast-paced work environment and possess excellent written and verbal communication skills. This individual will also have served at minimum (3) years in a support role for server environments interacting with end users in person or via phone, email, or IM/chat communications. Excellent customer service skills are a must. This position is hybrid. It is a mix of working from home, working in the office and traveling to client sites.

Responsibilities:

• Maintain the health of Omega Systems' client networks.

• Administer and maintain Microsoft Windows Server installations.

• Administer and maintain Microsoft Exchange Server installations.

• Recommend new products and services based on customers’ present and future needs.

• Effectively communicate with clients on recommended actions for problem resolution.

• Document problems and associated resolution in Omega  Systems' ticketing systems.

• Adapt to different challenging work environments.

• Manage time efficiently and work independently with minimal supervision.

• Work with other Omega Systems' Engineers in a team environment in large deployment projects, troubleshooting, and problem resolution.

• Mentor and provide hands-on education to other Omega Systems Engineers in relevant and field-related subjects.

• Ensure that effective working relationships at all levels are achieved by simplifying complex technical messages and acting as an advocate of Omega  Systems' Customer support teams both externally and internally.

• Provide consultative services to customers to determine specifications related to hardware, software or information systems.

• Design and develop computer systems based on customer requirements.

• Provide ongoing customer processes and procedures analysis to determine areas for technical innovation or improvements.

• Document computer systems and customer environments to provide ongoing support and improvements.

• Provide timely resolution to technical support issues while following company standards.

• Properly log, prioritize, assign, track, and respond to incidents and requests in a timely manner.

• Identify and resolve incidents within agreed SLAs, policies, and procedures.

• Maintain support documentation of tools that are used by Customer support services.

• Monitor incident trends and identify recurring incidents for resolution.

• Use advanced tools and technical knowledge to remediate customer problems and conduct scheduled installs.

• Troubleshoot and correct defects in existing hardware and software systems.

• Responsible for installation, testing, troubleshooting and repair of servers, SANs and network equipment.

• Install and configure server-based operating systems.

Qualifications

Required

• 4-year degree (or equivalent industry experience).
• 4 years of IT Industry experience.
• Experience in the Managed Services Provider industry is highly desired.
• Experience with Cloud solutions is a must (Microsoft Azure, Office365, AWS).
• 3 years of hands-on experience with VMware vSphere 4.x-6.x Virtual Machine Management.
• 3 years of hands-on experience with Security Technologies (Firewalls, IPS, Web Filtering).
• Experience designing and supporting site-to-site and remote access VPN solutions.
• Experience performing Microsoft Server Migrations (Active Directory, File Servers, SQL Servers, Exchange Servers) is a plus.
• Knowledge of Copper Category cabling and fiber optic cabling technologies.
• Must have excellent troubleshooting skills to diagnose and repair network connectivity problems in a timely manner.
• Must be able to participate in a flexible schedule with on-call rotation to provide after-hours emergency support to customers
• Advanced field-related education, degree and/or certifications
• Hands-on experience with Server OS, Application and data backup and recovery is a plus.
• Experience with Fortinet security appliances is a plus.

EEO Statement:

Omega Systems is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Vision Insurance
• Flexible spending accounts
• Health insurance
• Life Insurance
• Disability Insurance
• Paid time off
• Referral program