Catering & Conference Services Manager

Bedford Springs Resort

Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year.

Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match.

Omni Bedford Springs Resort is now hiring a Catering and Conference Services Manager to join the team at our luxurious historic resort property. Omni Bedford Springs Resort offers 20,000 square feet of indoor event space and 36,000 square feet of unique outdoor spaces, an award-winning spa and golf course, and a wide variety of outdoor recreation activities. From lavish weddings and social galas to family reunions and intimate board meetings, our catering sales team helps make our guests' dreams a reality.

The Catering and Conference Services Manager is responsible for coordinating all aspects of catering and conference services at Omni Bedford Springs Resort. This role encompasses both the selling and servicing of corporate catering and servicing of conference services groups while maintaining high standards of quality and efficiency, meeting or exceeding guest satisfaction goals and overall profitability objectives

Location: On-property (not-remote) at the Omni Bedford Springs Resort (Bedford, PA) This position is eligible for the Omni Hotels & Resorts WFH Incentive Plan after 90 days of employment

Proactively sell, contract, and service social and small corporate catering bookings and service conference service group bookings.
• Coordinate all aspects of an event as assigned by the Director of Catering & Convention Services to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group transportation, type of check in, check out to include satellite check in, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, telephone and internet requirements, box storage and delivery, power requirements, group hospitality/office/registration desk requirements, business center requirements, key requirements, expected food and beverage outlet usage, entertainment, leisure activities, decor (to include floral) requirements.
• Adhere to all Catering and Convention Service Department and resort standard operating procedures.
• Meet and/or exceed personal monthly and annual sales production goals.
• Be aware of departmental operating budget and up sell at every possible opportunity.
• Partner with the culinary team to create menus designed to fit client's needs as well as maximize food and beverage revenues.
• Recommend appropriate "in-house" and/or preferred vendors for group related services to drive hotel revenue.
• Prepare resumes for each group and review details at weekly resume meeting.
• Create Banquet Event Orders (BEOs) to review with the client.
• Distribute BEOs which includes all food and beverage and event requirements to be reviewed with the Banquets, Banquet Setup and Culinary Departments in daily BEO meeting.
• Assist with coordination of on-site ancillary revenue activities (spa, golf, recreation, etc.)
• Conduct resort site inspection tours when necessary.
• Maintain close client contact with effective communication to ensure guest satisfaction and establish closer working relations with repeat clients.
• During event, personally ensure that all planned specifications are followed and correct where necessary.
• Conduct pre- and post-conference meetings when it is agreeable with the client.
• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client's expectations have been met.
• Attends required meetings including Stand-Up Meeting, BEO Meeting, Resume Meeting and Department Staff Meetings.
• Other duties as assigned by Director of Catering & Convention Services.

• Bachelor's Degree in Hospitality Management or other related field (preferred)
• Previous experience in catering sales, or conference services, in an upscale hotel or resort property (preferred)
• Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Office applications, Delphi.fdc/Salesforce, and other management systems
• Exceptional attention to detail and ability to handle large, complex, multifaceted events and multiple events concurrently.
• Excellent written and verbal communication abilities
• Appropriate, professional appearance and presentation

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.