Director of Catering and Convention Services

Overview

Shoreham Hotel

Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls.

Associates can enjoy and be rewarded by several career development opportunities and the environment to grow one’s career into various areas of the hotel including leadership roles. The Omni Shoreham Hotel associates consistently rank their place of employment as one of the Best Places to Work by the Washington Business Journal and scored the hotel with the highest ever results on the Associate Engagement Survey in 2012.

Associates at the Omni Shoreham Hotel are proud of being a true part of an extended family and many have spent their entire careers within the hotel, some with over 4 decades of service! We celebrate these milestones and as well as many other successes on a monthly basis during our all associate rallies, “Hibiscus Huddles, “in honor of our company logo.

Job Description

Fantastic opportunity to oversee the Catering & Conference Services Departments while being dedicated to providing a world-class guest experience and balancing profitability, all while working in such a beautiful historic building.  This position is eligible for the Omni Sales Incentive plan after 90 days.

Responsibilities

• Responsible for hiring, coaching, mentoring, motivating, evaluating, and directing each member of the Catering and Conference Services Department.
• Responsible for the Department’s customer service scores as measured by meeting planner surveys.
• Responsible for the achievement of the Department’s revenue targets.
• Prepare 10 day, monthly, weekly, and quarterly Food & Beverage forecasts as requested to monitor business flow accurately.
• Works with Food and Beverage department to develop Banquet Menus, including specialty menus (vegan, vegetarian, etc.) and small group menus.
• Works with outside vendor to develop customer-friendly format of Banquet Menus.
• Responsible that all menu items are properly loaded in the system so BEOs can be generated quickly and easily.
• Responsible for accurate capacity charts of event spaces.
• Responsible for ensuring Banquet Menu pricing is consistent with the market.
• Responsible for working with event planners in coordinating the final details for events, and with the catering contacts for catering events.
• Responsible for the overall condition of each function room and all Catering and Conference Services equipment. Schedules maintenance, reports damage and replenishes items as necessary.
• Ensures that all procedures, policies, and guidelines, as established by Omni San Francisco Hotel, are being followed by department personnel.
• Establishes and maintains rapport with outside purveyors, who provide services for the Hotel and its guests through the Conference Services & Catering Departments.
• Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.
• Manages department payroll on a weekly basis.
• Attends and holds meetings as necessary.
• Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.
• Advises hotel department heads of special requirements of groups coming into the hotel.
• Ensure smooth flow of information (communication) from Sales to Banquet Services and the Food & Beverage Department.
• Monitor and evaluate, on a continuous basis, the level of service maintained by the Banquet Department.
• Ensure that all departments meet all federal, state and local regulations affecting the hotel, Food & Beverage operation, its associates and guests.
• Perform any other duties assigned by management.

Qualifications

• Must haveBachelor's degree or higher and/or a minimum of 2 years as an Assistant Director or similar position in a 4-diamond hotel
• Able to work flexible schedule and holidays.
• Able to maintain organizational image by demonstrating high quality guest service at all time to both internal and external customers.
• Able to collect accurate information and resolve conflicts.
• Able to manage multiple tasks at all times and have excellent organizational skills.
• Able to remain calm and alert, during emergency situations and/or heavy group/catering activity.
• Delphi FDC experience preferable.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

End of Job Description