What are the responsibilities and job description for the Guest Services Supervisor- Seasonal position at Omni Hotels & Resorts?
Location:
Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.
Job Description:
This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.
SUPERVISORY RESPONSIBILITIES: Responsible for all Bell-Valet staff and controls all activity within the department.Qualifications:
REQUIRED LICENSES/ CERTIFICATIONS
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
La Costa Resort and Spa
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.
Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.
Supervise the day to day operation of the guest service department. Ensure our Arrival/Departure process is executed to the highest standards to ensure guest satisfaction.
Responsibilities:
- Daily completion of Supervisor's checklist as determined by management.
- Daily review of memo book and e-mails.
- Knowledgeable about all Guest Services standard operating procedures.
- Recruit, train and develop Bell-Valet staff.
- Controls guest flow in and out of the hotel. Responsible for proper check in/out of guests and guest deliveries.
- Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled quickly, efficiently and courteously.
- Uphold the hotel's commitment to Five Star service standards and follow through on staff training programs.
- Ensure that all VIP's and repeat guest programs are adhered to.
- Check off work and make sure all employees balance at the end of their shift.
- Develop a good working knowledge of every Guest Services position.
- Supervise and ensure proper communications and planning within areas of responsibility and other departments in the hotel.
- Ensure budget and forecast are in line with occupancy. Monitor and critique payroll and other expenses in all areas of responsibility.
This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.
SUPERVISORY RESPONSIBILITIES: Responsible for all Bell-Valet staff and controls all activity within the department.
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Resort experience with an emphasis on Front Office and Guest Services.- Must have previous supervisory experience and excellent communication skills.
- Must be able to work weekends and holidays.
REQUIRED LICENSES/ CERTIFICATIONS
- Must have a valid state issued driver’s license and be able to provide a clean DMV printout.
- TIPS Alcohol Certification is required upon hire.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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