Spa Manager

Overview

Omni Louisville Hotel is the new cornerstone of downtown, which opened its doors on March 6, 2018. Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.

Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbeque.

Job Description

Summary of the position: The Spa Manager responsible for the daily operations of the Mokara Spa.  Provide supervision and support to the Spa Liaison and the Service Providers.  Create and maintain a positive, team-oriented environment.  Ensure the Spa Associates have all the tools and resources to perform their job effectively and efficiently.  Ensure the Spa Associates’ schedules meet business needs and demands.  Provide exceptional service and exceed our guests’ expectations.

Responsibilities

• As part of the Spa Management Team, you will assist with the day-to-day operations of the spa, including but not limited to, guest check-in and check-out, daily and hourly walkthroughs of the spa areas to ensure cleanliness, and provide support for all Spa Associates.
• Responsible for training and ensuring protocols are performed consistently and on time for Spa Liaison & Service Providers.
• Coach and complete bi-annual Associate dialogues mandated by Human Resources.
• Assist in planning and attend all mandatory spa departmental meetings and Omni Associate Trainings.
• Provide the Spa Team with the necessary tools and resources to perform their job effectively and safely.
• Ensure all areas of the spa are organized and maintained according to the brand standards, including but not limited to, reception, food and beverage station, lounge, changerooms and treatment rooms and assist when required.
• Delegate duties and responsibilities to ensure all areas of the spa are clean and organized and assist when required.
• Ensure Kentucky Public Health standards are upheld, including but not limited to, disinfecting & sanitization of all spa areas and tools and equipment used during spa treatments.
• Ensure Spa Associates are up to date on communication pertaining to the Spa & Hotel happenings.
• Oversee the optimization of the Appointment Book weekly, daily and hourly to meet business demands and maximize service providers’ schedules, including but not limited to, moving breaks and adjusting start and end times of shifts.
• Troubleshoot and respond effectively and efficiently to Associates and guests needs and issues to ensure optimum satisfaction. 
• Maintain and respect the privacy and confidentiality of our Associates’ and guests’ personal information.
• Provide tours, site inspections and meet and greet VIP guests.
• Ensure the health and safety of all our Associates and guests and report all incidents to hotel security and human resources.
• Adhere to all Policies and Procedures outlined in the Mokara Associate Handbook.
• Report all areas of deficiencies and maintenance work to Engineering Department through Synergy in a timely manner.
• Conduct inventory of retail, professional and guest supplies on a monthly basis.
• Maintain par levels of the products used in the spa and report any shortages immediately to Spa Director.
• Maintain cost effective usage of all department related materials and assets, according to Standards to avoid disruption in guest experience.
• Coordinate with Spa Director on incentives and initiatives to increase spa revenue.
• Execute marketing initiatives according to the marketing plan.
• Assist in achieving the business goals and objectives while maximizing profits.
• Ensure Associates’ clock-in and clock-out times are accurate.
• Assist with the preparation of the bi-weekly payroll.

Qualifications

• Minimum 1-year experience in supervisory role
• Post-secondary education in a related discipline an asset
• Must be flexible to work all schedules including opening and closing, weekdays, weekends and holidays
• Must speak fluent English
• Must be guest-service oriented
• Must possess excellent communication and problem resolution skills
• Must be able to deal with people in a professional manner under pressure
• Must be safety conscious
• Understand that the job may require reaching, bending, twisting; pulling, moving, lifting, or carrying objects weighing up to 50lbs/22kg; standing, sitting, or walking for up to 8 hours

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.