Dispatcher

OMNI LIMOUSINE
Position Title: Dispatcher

Reports to :Dispatch & Reservations Manager

Employment Status: Full-Time/Part-time/On-Call

FLSA Status: Non-Exempt

Essential Duties
Omni Limousine, Inc. is the leader in Las Vegas luxury transportation and guest experience. The primary responsibility of the Dispatcher is to receive/relay instructions pertaining to transportation orders for
Chauffeurs. This position collaborates with Reservation Agents to ensure Professional Chauffeurs have the necessary information to complete trips successfully and on-time. All responsibilities are to be performed in accordance with all laws and regulations, as well as Omni Limousine Las Vegas policies and procedures.

Primary Duties and Responsibilities - Includes, but not limited to:

• Dispatching chauffeurs, work crews, vehicles, or equipment to appropriate locations according to predetermined schedules, customer requests or immediate needs
• Using telephones, two-way radios, or text messages to contact employees or emergency personnel
• Speaking with supervisors or customers to resolve problems, requests for services or equipment
• Preparing daily work such as schedules and trip details
• Be punctual and organized
• Maintain professionalism and friendly demeanor at all times
• Possess excellent customer service and interpersonal skills
• Work cooperatively with a team
• Maintain confidentiality and professionalism with clients
• Note exceptions and pertinent information in electronic trip logs
• Become aware of company and property services
• Retain knowledge of local geography and routes
• Notify internal departments or authorities of accidents and emergencies involving areas of responsibility when necessary
• Read, analyze, and interpret documents such as safety rules, policy and procedure manuals, maps, and other related documents
• Using operational software, schedule, assign, and dynamically adjust assignments to ensure on-time service
• Ensure all Omni Limousine standards are implemented and applied
• Other duties as assigned

Qualifications and Skills

• Excellent communication skills to collaborate with others under any type of condition
• Excellent clerical and organizational skills to keep track of schedules, routes, and personnel
• Knowledge of computers for scheduling and other dispatching duties
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
• Ability to relay information in a fast-paced environment
• Ability to read and write in English.
• Present a polished appearance and demeanor
• Excellent customer service skills
• Strong computer proficiency in Microsoft Office™ (Excel, Word, Outlook) and Google Workspace™ (Gmail, Google Calendar, Drive, Docs)

• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures
• Analytical skills
• Problem-solving skills

Preferred

• Geographical knowledge of the Las Vegas Valley
• Working knowledge of FASTTRAK™
• Previous transportation dispatch experience

Education and Experience

• High school diploma or GED
• One to two years of experience

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls.
The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

Environmental Requirements
1. Must be able to work effectively and cheerfully in an environment that may be stressful and demanding
2. Must be able to work in a well-lighted, temperature-controlled area sufficient in size to allow freedom of movement to accomplish tasks
3. The noise level in the work environment is usually moderate
4. Availability to work varied shifts including weekends and holidays

Job Types: Full-time, Part-time

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to Relocate:

• Las Vegas, NV 89119: Relocate before starting work (Required)

Work Location: In person