What are the responsibilities and job description for the Customer Service Representative | OmniCable position at OmniCable?
Customer Service Representative (Sales Support) | OmniCable in Carol Stream, IL
Our Opportunity:
OmniCable, LLC (OmniCable) is a premier redistributor of wire and cable, electrical products, and value-added services. OmniCable empowers our industry to be successful by providing an exceptional experience through operational excellence, accuracy and precision, and a partnership approach. With a multi-million dollar inventory and the acquisition of Houston Wire & Cable, we offer distributors products from the industry’s leading manufacturers from our 24 North American distribution centers. Since our founding in 1977, we only sell to distributors.
Omni Cable is subsidiary of Dot Family Holdings. Our employees are all working towards the same goal, which is our mission statement: To be the best vendor to our customers, the best customer to our vendors, and the best employer to our employees. We believe in empowering your future!
Currently, we are looking for an outgoing and self-assured Customer Service Rep (Sales support) to support the growth and development of OmniCable. The successful candidate will provide best-in-class customer service and promote positive customer relationships.
Customer Service Representative (Sales Support) Responsibilities:
- Support Account Managers by assisting with customer needs, issues and other related administrative duties
- Establish and maintain positive work relationships with internal team and customers
- Proactively engage under-penetrated account base, to promote OmniCable awareness and cultivate business
- Support order completion with customers as needed
- Receive and coordinate incoming call overflow
- Enter and maintain customer information, questions and issues in OPUS and SFDC
- Provides friendly and efficient Customer Service throughout.
Customer Service Representative (Sales Support) Job Requirements:
- High School Diploma
- Microsoft Office Proficiency
- Exceptional organizational & time management skills
- Strong communication & interpersonal skills
Bonus:
- Bachelor’s Degree, or equivalent experience
- Salesforce.com proficiency (or another CRM system)
- Experience with service industry or call center
- Experience with industrial sales
Besides earning a competitive wage, OmniCable offers these other great benefits:
- Competitive Medical & HSA / Dental / Vision / Prescription Plans
- No-cost Group Term Life / Short & Long Term Disability / AD&D
- 401k Plan with annual discretionary employer contribution
- Tuition Reimbursement & Scholarship Fund
- On boarding, Mentor-ship, & Professional Development Programs
- Various Committee Leadership Opportunities
- Wellness Programs
- OmniCares Charitable Giving & Volunteer Opportunities (supported by the OmniCable Foundation)
- Passionate Support of Work / Life Balance
