VP, Infrastructure and Experience Operations

Why XIFIN?

XIFIN, Inc. is a San Diego based, private equity backed, innovative software and services company dedicated to unlocking a world where healthcare operates with efficiency. We help patients and healthcare organizations make informed, optimized decisions to deliver the best care and patient outcomes possible. 

Our OmniSYS pharmacy division, headquartered in Dallas, Texas was created through acquisition with a mission to create software driven solutions for pharmacies, pharmacists, and the patients they serve.

We are self-driven innovators making a difference in the healthcare technology space.  

Who are we looking for? 

The VP, Infrastructure – Experience Operations is responsible for the technology enabling our employees and the observability center monitoring our customer and employee experiences. The VP is a process-oriented thinker with the ability to translate strategy into execution.  You have a deep customer service orientation and see customer satisfaction as a key driver of your success, ensuring the reliability, scalability, security, and maturity of our systems to support our rapidly growing business.

You love working with teams of smart and driven people to solve challenging problems. You care about secure and reliable systems, and you are relentless in your search for solutions to complicated problems. You rely on your deep IT organizational expertise to deliver value for the business. 

Essential to your success is the ability to collaborate across geographies, leaders and functions supporting key business decisions from a technology perspective. They drive accountability and metrics ownership, while effectively communicating information to the organization.

How much experience are we looking for? 

You may be hired as an AVP, VP or SVP based on your depth of skill and breadth of experience. 

What does this position pay? 

Compensation is determined by several factors which may include skillset, experience level, and geographic location. 

The expected range for this role is $210,00 to $250,000, annualized base compensation. Please note this range is an estimate and actual may vary based on qualifications and experience. This role is bonus eligible.

What will you do?

• Responsible for our employee’s technology experience (endpoints, network, and service experiences)
• Establish and maintain a service oriented, customer focused infrastructure function that supports ongoing operations that drive efficiency, quality, customer service and growth
• Responsible for the leadership and culture of an IT organization, including the hiring, training and professional development of individual contributors and leaders, motivating, and inspiring the team to achieve success 
• Develop and maintain a comprehensive monitoring program, ensuring immediate response and remediation of potential issues and threats. Monitoring is inclusive of our employee experience and our SaaS platforms for our customers.
• Design metrics and standards across all end-to-end internal information technology processes to ensure effective monitoring of the completeness, accuracy, timeliness, and cost of IT services; analyze metrics to discover trends and opportunities to enhance efficiency and security
• Develop and evolve IT policies and procedures to protect Company assets, comply with government, regulatory and contract requirements, and applicable technology frameworks, and ensure a well-controlled IT environment while supporting XIFIN’s IT needs, security standards, and third-party audits and certifications.
• Ensure that teams deliver on regular patching, security updates and remediations, upgrades, projects, jobs, and tasks on time, within budget, to customer satisfaction and to company standards
• Partner with procurement on contract negotiations with IT vendors, contractors, and service providers

What education and experience do you need? 

A combination of the following education and experience factors will be considered: 

• BS in Engineering, Computer Science, or related discipline 
• MBA with an emphasis on Technology 
• In depth people leadership experience, coupled with demonstrated expertise in broad results-driven IT organization 
• Experience building, scaling & monitoring infrastructure for a distributed organization
• Experience leveraging PaaS & SaaS capabilities to improve organizational velocity
• Strong knowledge and experience of cloud migration and cloud services
• Demonstrated experience with PHI or in high data security environments
• Demonstrated experience with NIST Cybersecurity Framework, NIST guidance and IT and security best practices

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If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at 858-436-2901.

EEO Statement

XIFIN is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.