Salesforce Cloud Engineer

Job Description Location: ATL/Remote/ On Location is a leader in premium experiential hospitality business, establishing a new industry standard to serve iconic right holders with extensive experience in ticketing, curated hospitality, live event production and travel management in the worlds of sports and entertainment. We are a partner to over 150 rights holders including the IOC, NFL, NCAA, PGA of America, and USTA, and provide unrivaled official access to both corporate clients and fans looking for immersive experiences at marquee events including Olympics, Super Bowl, Pro Bowl, NFL Draft, NCAA Final Four, PGA of America events, numerous College Football Bowl Games and the Tennis Majors. The Salesforce team at On Location is expanding its workforce to execute new projects while providing exceptional support for legacy aspects that remain in the environment. The team has many responsibilities around day-to-day administration including reporting/dashboard creation, new user creation/training, general data-quality exercises, etc. In addition to those day-to-day admin responsibilities, the Salesforce team at On Location is also facilitating new business needs across the company, which often means that team members need to break out of their comfort zone and develop new skills in order to drive initiatives forward. The Salesforce Service Cloud Engineer will design and deploy solutions that support On Location’s business processes and requirements using Salesforce Service Cloud applications & contact-center industry experience. Our candidate will have demonstrated experience working with Service Cloud Voice and Amazon Connect; Furthermore, the candidate will have experience designing solutions using the Service Cloud functionality that can lead to the implementation of these solutions within our existing Sales Cloud organization. We are searching for a dedicated professional who is passionate about putting the customer first, and eager to support in the execution of some of the world’s biggest, most well-known sports events. Required Qualifications 3-5 years of experience in Salesforce Administration with Service Cloud 2-3 years of experience in Service Cloud with Service Cloud Voice & Amazon Connect 3-5 years of experience with HIGH touch customer service teams Salesforce Administrator certification is required Experience with Flow Builder, Omni-Channel, Salesforce Knowledge, Custom Objects, sandbox management, and user administration is required. Demonstrated experience in Salesforce data model, SOQL queries, and data loader Deep knowledge of best practices in Salesforce Sales and Service Cloud Exceptional verbal and written communication skills, effective listening skills, and expertise in setting and managing expectations Strong problem-solving skills with the ability to learn and implement new skills on the fly Desired Qualifications 3 years of experience with Pardot Administration Bachelor's degree in Computer Science or a related field Should have multiple certifications including Salesforce Service Cloud Consultant Certification Skilled in building/maintaining solutions in Service Cloud Voice, Amazon Connect, Salesforce Chat Bots, and Service Cloud Case Management Experience with GDPR/PII, Data Security and PCI is a bonus Experience with middleware and Salesforce connectors is a bonus Responsibilities Develop, test, deploy, and maintain custom objects, custom fields, and automations. Design, build, test, debug, and provide documentation for projects/programs associated with Salesforce Service Cloud, whether that is for bug-fixes or introducing new functionality & processes Provide support for all Salesforce Service Cloud users and tools Provide technical direction and guidance to teams/peers outside of the Salesforce team Develop system requirements and design specifications for new ideas and projects Orchestrate teams and efforts to meet the timeline requirements of original technical designs Communicate & collaborate with the team & external Salesforce consultants on a regular basis for troubleshooting & production related issues Our Core Vales As the leading experiences company in the world, we strive to be the most innovative and passionate — the best of the best. We uphold these values in our quest for excellence: Exceed all service expectations with our customers, our partners, and each other. Create value by enriching people's lives. Do the right thing and bring others along with us — always. Propel the power of diversity, in thought, team and experience. Partner to generate win-win solutions. Ignite and empower our team's entrepreneurial spirit. Exude respect and gratitude — treat others as you would want to be treated. Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.