Community Operations Liaison

Description

As the premier 55 active adult retirement community in Florida, On Top of the World Communities is an award-winning, family owned, debt-free company founded in 1947.

Some of our great benefits include:

• Paid Holidays & Vacations
• Paid Time Off after 90 days
• Weekly Pay
• Health Benefits & matching 401K
• Employee Assistance Program
• Employee Referral Program
• Discount on fitness membership

The Community Operations Liaison is responsible for assisting with resolving disputes and disagreements between residents and negotiating a positive resolution on behalf of the residents and the Association, in accordance with the community rules and regulations. This position will assist with estoppel inspections by gathering photographs, completing reports and forms, and providing follow-up to ensure properties are brought into HOA compliance to provide residents a community that they are proud to call home.

Responsibilities:

• Investigates Community Rules, Standards, and Regulations violations and provides photographs and proper documentation of those not in compliance with standards
• Addresses violations with homeowners via door knocks, phone calls, or door hangars
• Works closely with the enforcement team to formally notify residents who are not in compliance with the Community Rules, Standards, and Regulations and provides follow-up to confirm all matters have been cured, with the goal of resolving matters amicably without moving to the legal process
• Remains alert to possible compliance issues while in the community and investigates them thoroughly, taking steps to bring into compliance as necessary
• Maintains records of actions, observations, and results and retrieves the information as needed
• Inspects all completed modification requests to verify installation is in compliance with the approved resident request
• Inspects all denied modification requests to verify installation did not occur without prior approval
• Assists with estoppel inspection photography, reports and forms
• Completes estoppel follow-up inspections in a timely manner and takes the necessary corrective action to achieve compliance
• Meets with all parties involved in the enforcement and estoppel process to discuss findings and possible corrective measures as required
• Resolves neighbor conflicts within the community
• Supports Resident Services and Warranty departmental projects and other tasks as needed
• Lends assistance and instruction in disaster preparedness and recovery
• Provides educational opportunities in compliance, safety and security for residents
• Maintains a close working relationship with community residents, General Manager Executive Assistant., Resident Service Associates and Supervisors, and the Community Orientation/Interview Department
• Performs all duties in adherence to OTOW standards
• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices
• Maintains a positive and professional demeanor toward all residents, visitors and co-workers
• Performs other duties as assigned

Education and Experience:

• High School Diploma or equivalent required
• 5 years in a business related field preferred
• Photography experience preferred

Skills and Knowledge:

• Must be able to read, write and understand English and have excellent verbal and written communication skills
• Strong reading comprehension skills with the ability to read, understand and apply rules and regulations, declarations, and community standards to make practical application in the field
• Microsoft Office skills required
• Strong time management and public relations skills
• Must be approved by insurance to operate company motor vehicle
• Must have a thorough knowledge and understanding of all Community Rules, Standards, Regulations and other governing documents
• Must be outgoing, self-confident, and organized
• Must possess strong diplomacy and professional communication skills and be able to work independently and with minimum supervision

Personal Attributes:

• Strong interpersonal skills
• Honesty and integrity
• Self-starter
• Inquisitive, detail-oriented
• Team player
• Commitment to diversity, equity and inclusion

Organizational Relationships

Reports to: Community Operations Supervisor

Supervises: None

Certifications and Licenses

• A valid Florida Drivers License with acceptable driving history is required

Qualifications

On Top of the World Communities provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, OTOW will provide reasonable accommodations for qualified individuals with disabilities. On Top of the World Communities is a Drug-free work place.