Air Purchasing Specialist

Job Description

Job Title: Air Purchasing Specialist
Location: Minneapolis, Minnesota or Remote
Reports to: Director, Customer Xperience

About Us

We believe in better.

We believe that better culture, better benefits, and better solutions lead to achieving the best results. We help companies WIN by engaging their employees, partners, and customers with our future-proofed travel and events, incentives and recognition, and marketing services, programs. Bottom line: workplace engagement is kind of our thing

We practice what we preach.

A rewarding workplace isn't just for everyone else- it's for us as well! Our employees are the center of our workplace solar system, and we know that the greatest way to boost our company, is to invest in our employees, first. We're proud of the work we deliver and the people who make it happen. Anyone can give you good. We are ready to give you better. Join our team and achieve your best with us!

What You'll Love About Us

• Great Company Culture. Our values don't sit on a shelf collecting dust, we use them in all we do! They’re so awesome, we even created an employee recognition program surrounding them. Ask us about it!
• Rest and Relaxation. 3 weeks of vacation, 10 paid holidays, paid personal days, and 1 full day dedicated to serving your community.
• Make an Impact. We care about your growth and development! Your ideas and voice are important to us, regardless of your position or background.
• Health Benefits. Medical with HSA and FSA options, dental, and vision. Employee health is one of our top priorities! We offer a free health and wellness program, and we reimburse a portion of your gym fees (ask us about this!).
• Prepare for the Future. 401(k) with a generous company match, and both legal and life insurance.
• Educational Benefits. Interested in furthering your professional development? We can help cover some of the costs!
• Give Back. Opportunities to get involved through our donation platform, One10 Cares.
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.

Overview

The Air Purchasing Specialist is responsible for planning and negotiating inventory acquisition of airline transportation for group movements. Responsibilities also include providing customer service for registration and airline ticketing, exceeding client, and individual attendee expectations. The Air Purchasing Specialist will also manage financial and hourly budgets for T&E programs.

Scope of Work

• Calculates airfare for group transportation proposals using client geographic information and a national average system when client information is not available. Emphasis placed on the quality of transportation plan, particularly meeting established departure and arrival time parameters, maximum plane change and stops limitations, and negotiation of lowest airfares. An air analysis of all scheduled flight service many be required to determine total seat inventory availability for risk management or accommodation of large groups.
• Ensures, once a program is sold, that all conditions of the air quotation are fulfilled. Requests and secures all pertinent information and contracts required to ensure accurate pricing for program operation, including block space seats or charters if needed.
• Negotiates and secures all charter vendor contracts and coordinates scheduling, special amenities, and meals of charter operation.
• Act as Air Lead on assigned programs which includes answering 800# phone calls and responding to email messages from program travelers within required SLA
• Display up-to-date knowledge of Cvent and Apollo GDS, including Profiles, Scripts, Galileo Groups and Queue maintenance
• Manage attendee registrations by updating Cvent with requested changes, adding detailed notes as needed, and managing roommate pairings as well as registration system charges, changes, etc.
• Book and ticket both domestic and complex international airline routings that comply with specific program requirements and individual traveler’s needs, utilizing scheduled air, blocked space, charters, discount contracts, and private fares
• Advise and collect credit card information due for personal travel by attendees, buy-ins and activities.
• Consult with attendee and book pre/post travel extensions as requested
• Partnering with Customer Xperience Coordinators, Event Managers, Purchasing & Design, and Air Purchasing to ensure adherence to all pertinent program information
• Exchange and refund airline tickets as required
• Responsible for all PreTrip mailing documents as it relates to air travel, i.e., ViewTrips
• Creation of Arrival/Departure Manifest and, if needed, report analysis for loaders, greeters, and riders
• Perform other duties as needed

Knowledge, Skills, and Abilities

Applies basic knowledge to accomplish routine tasks and processes. Performs work that requires knowledge commonly acquired through coursework.

Decision Making, Complexity, and Impact

Makes decisions regarding own work on primarily routine processes and procedures. Decisions have minor impact on area of responsibility.

Teamwork and Leadership

Participates and contributes as a team member. Requires guidance on work when learning.

This job description is intended to convey the general nature and scope of the position and not to be construed as an exhaustive list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

One10 is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.