Technical Writer

Technical Writer

We're looking for colleagues who are ready to Think Big, Go Fast, Deliver Awe, and Win Together.
These core values embody our diverse and inclusive culture and help us live out our mission of "getting people the care they need when they need it." Over the last 30 years, our company has established itself as the market leader in managed care for the workers' compensation industry.
We are committed to making a positive impact in the lives of the injured workers we serve, and we have fun doing it.

Salary Range: 46,700.00 - 70,100.00 Salary

This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the current range is 46,700.00 - 70,100.00 Salary

Benefits Summary:
In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.

• Opportunities to work from home
• Competitive wages with opportunities to earn annual merit increases
• Paid development hours to use for professional and community development!
  
• Generous paid time off, 8 company holidays, and 2 floating holidays per year
• $1,000 Colleague Referral Program
• Enterprise Recognition Program rewarding colleagues for their extraordinary work
• Exclusive discounts on travel, activities, and merchandise via work discount program
• Colleague Assistance Program that provides free counseling and financial services
• Tuition Reimbursement Program including certifications
• Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions
• Medical, dental, and vision insurance
• Pre-Tax FSA and HSA health savings accounts
• 401(k) matching
• Company paid life insurance
• Company paid short term and long-term disability
• Referral program
• Healthcare concierge
• The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters.
  

The position develops communications that persuade and influence the target audience.
The role is responsible for creating, writing, proof reading and editing exceptional written documentation and content for multiple audiences and multiple stakeholders.
In this role, you will work with teams that may be comprised of Operational Directors, Contract Negotiators, Project Managers, Consultants, Marketing, Sales Support, Service Delivery, Accounts Payable and IT Services.
Technical writing projects may include external - facing manuals, RFP or audit responses, or development of RFP messaging and content, including the organization and appropriate presentation of business requirements.
The position requires effective scheduling, researching and writing skills, and will require you to work independently and as a part of a team.

Intermediate professional role.
Moderate skills with high level of proficiency.
Writes a variety of moderate articles, reports, brochures, and/or manuals for documentation for a wide range of uses.
Keep informed of product development activities to determine the need for revisions, corrections, and changes in previously printed materials.
Work under general supervision with latitude for independent judgment.
May consult with senior peers on certain projects.
Typically requires four or more year's demonstrated experience in technical/business writing.

GENERAL DUTIES & RESPONSIBILITIES:

• Write clearly, concisely, and precisely.
  Ability to distill complex information into actionable knowledge that readers can use.
• Ability to collaborate with subject matter experts (SMEs) to determine specific content and confirm accuracy and usability for effective documentation.
• Knowledge of and ability to establish and maintain standards, best practices, and templates required to assist SMEs in creation of documentation.
• Assist with the establishment and revision of style guidelines, templates, and standards for texts and illustrations to meet business needs.
• Be able to select the proper support visuals needed to enhance the written word.
• Organizes material and completes writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology; may maintain records and files of work and revisions; may select photographs, drawings, sketches, diagrams, and charts to illustrate material; assists in laying out material for publication; and arranges for typing, duplication and distribution of material.
• Coordinate with internal partners to review and obtain feedback at various stages in project development.
• Possess a minimum of four years' work experience in writing professional documents.
• Excellent written communication skills along with verbal and interpersonal skills required.
• Ability to effectively develop relationships; prioritization skills; detail orientation and ability to meet inflexible deadlines.
• Assists in creating project plan, etc.
  for completing documentation.
  

EDUCATIONAL REQUIREMENTS:

• BA/BS in Health, Communications, Marketing, or Technical Writing preferred
  

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

• General knowledge of information mapping specific to adult learning proven methods.
• Highly proficient in investigation and analysis.
• Highly proficient in preparation of written material.
• Highly proficient with the following software: Microsoft (Word, Excel, PowerPoint, Visio), Adobe (Acrobat Professional) and SharePoint.
• Highly proficient in customer and business partner communication and training.
• Highly proficient in publishing system operation.
• Highly proficient in soliciting business requirements and information from stakeholders and crafting professional written content to appropriately reflect such business requirements.
• Highly proficient in understanding and focusing on the clients' needs, establishing credibility and building relationships with clients.
• Highly proficient in editing, writing for punctuation, syntax, grammar, and document version control management.
• Ability to develop and quickly grasp business acumen associated with work product in order to effectively respond and provide the required support.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships with employees, clients and public.

EEO Employer