Business System Analyst II

Position Description:

Collaborate throughout all levels of the company, document thoroughly, be able to extract what is needed for valuable requirements, keep track of priorities, example: we may have multiple tickets going on at once plus a project. Ensure our ticket info is accurate and complete.

Have a process in place to keep our business updated on ticket status and ensure movement is proceeding on the tickets. Know when to move quickly to assess a production issue, engage a dev, and communicate frequently with the business until issue is resolved.

Need to understand priorities. Keep track of what is needed on multiple tickets and projects, for example, what is in testing, what needs follow up questions answered, and what is ready for testing. For projects, looking ahead at upcoming milestone deadlines and ensuring tasks are completed.

Facilitate meetings with partners and vendors.

What You Will Do

Perform all aspects of work related to documenting our needs, system documentation, tracking and resolving user issues, testing, and training for systems applicable to department supported. Lead efforts to define, document, and maintain system specifications including business processes, functional requirements, and functional designs. Troubleshoot moderate to complex production support tickets and end-user questions that may require collaboration with multiple business or technical teams to identify causes and appropriate solutions. Invests time with business to develop an intermediate level of business knowledge of the business unit(s) supported. Lead small to medium reviews of business requests for IT projects/services and collaborate with business requestor to create business case document that articulates the scope and value of the request. Maintain end-user training materials, job aides and support training delivery. Deliver simple training instruction to end-users. Design testing procedures to measure efficiency and integrity of processes. Document and implement moderate to complex software test cases. Help with the planning software testing. Introduce enhancements and procedure changes for supported systems (as specified by position).Creates and maintain simple to moderately-complex data queries and reports to provide data analysis tools to system users and partners. Perform business analysis tasks as a member of a project team. Regular and reliable attendance is required in performance of job. Employee may perform additional responsibilities as assigned.

What You Will Need

Preferred Bachelor's Degree accounting, finance, business administration, computer science, MIS, other related field, or equivalent combination of formal education and job related experience. Training related to Enterprise applications. Configure applicable systems software. Experience relative to: Desktop application/hardware, communications, System security administration, and SQL Query skills. Identify and research systems software problems, and perform systems evaluation. Review manuals, journals, system reports, and correspondence. Research, prepare and compose systems operating procedures and documentation, reports, and correspondence. Interact, guide, and train. Develop and present information to individuals and groups. Demonstrated ability with application of arithmetic and computer math. Read and write fluently in English. Mobility to travel in and around office facilities system wide. Communicate and exchange information or instructions and conduct oral presentations. Visual abilities to perform job responsibilities.

Diversity at ONE Gas

Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:

• Medical/Dental/Vision packages that fit your family's needs.

• Paid Time Off

• 401K that is 100% matched up to 6%.

• Profit Sharing Plan

• Paid Parental Leave

• Basic and Operation Employee Term Life Insurance

• Education Assistance and Tuition Reimbursement

• undefined

Position Requirements:

#OfficeOperations

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, military status, and disability, or other categories protected by applicable laws.

Job ID: 4665

Functional Area: IT

Position Type: Full-Time Regular

Relocation Provided: No

Location: Tulsa, OK

Department: IT TECH SUPPORT

Internal / External: Internal and External

Experience Required: 3 - 5 Years