Job Posting for CLIENT CARE REPRESENTATIVE at One Hour Heating & Air Conditioning
Description
Position Overview:
We are looking for an experience Client Care Representative who builds connection with customers, find solutions, and help people find what they're looking for. Especially if people tell you that they love your voice and you could talk on the phone all day!
Your teammates will cheer you on as you address customer concerns and get them the help they need.
Responsibilities:
We believe customers should speak with real people - not phone robots. Answer calls as they come in
Verify information in our CRM and make sure to update notes with a high degree of accuracy
Help Technicians check out and update records accordingly
Respond to chats and emails as needed
Additional duties as assigned
Requirements
Experience providing excellent customer service over the phone and chat
Able to multi-task, updating notes in CRM and keeping up with phone conversations
Positive, customer service-driven attitude
Strong communication skills
Ability and desire to work independently, come up with solutions, and know how to use your resources
Flexible to work evenings, weekends, and holidays as scheduled
Benefits
Affordable benefits: Up to 90% Employer-Paid Medical, Dental, Vision coverage for employees, Short-Term/Long-Term Disability Insurance
401(k) plan with company match
Paid Time Off accrued quarterly, paid holidays and birthdays off
Teammate & Family Discount
Paid training
Salary.com Estimation for CLIENT CARE REPRESENTATIVE in Virginia, VA
$42,420 to $55,905
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