Patient Care Coordinator - Hillcrest

We have a great opportunity for a full-time PATIENT CARE COORDINATOR to join our awesome OnePeak Tribe!

Competitive Hourly Wage, Monthly Bonuses, Excellent Benefits

THE ONEPEAK WAY | Grow Gracefully through changing lives rather than simply seeing patients.

MISSION | To provide our patients a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.

VISION | A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit.

VALUES | TRIBE

• TEAMWORK. Collaborating to create a meaningful OnePeak experience
• RESPECT. Listening without judgment and communicating with positive intent
• INFORMED. Communicating, educating, and owning essential information
• BALANCE. Celebrating an environment that is diverse, inclusive, and encourages a healthy mind, body & spirit
• EXCELLENCE. Boldly expecting the best and being empowered to deliver

At OnePeak Medical, whether we're caring for patients directly or supporting those who do, we are caregivers at heart. Every team member contributes to our mission of providing a unique wellness experience that redefines primary care through innovative, integrated health services geared towards optimal health and well-being. You'll join a mission-driven company dedicated to innovation, growth, and supporting our frontline caregivers with the best and most up-to-date resources available so they can do what they do best.

The Patient Care Coordinator is the first point of contact for patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.

DAILY DUTIES:

• Provide excellent customer service and serves as the first point of contact to patients or visitors in person or by phone
• Navigate multiple and complex data systems to research and/or record pertinent information in compliance with policies
• Operate multi-line telephone system; routes calls and responds to general inquiries
• Register patients; update demographic and insurance information
• Make patient appointments and monitors appointment schedules daily
• Reviews charts and adjusts daily provider schedules to ensure accuracy in scheduling and visit preparedness
• Perform day-to-day administrative functions and general office duties including, but not limited to, word processing, copying, filing, faxing, answering phones, and data entry
• When scheduling appointments, always verify patient information is current and correct. If changes are made, inform patients of any documentation that will be required at their next visit
• Adhere to all clinic policies on safety and security by maintaining restricted areas, safeguarding key-less entry codes and computer system passwords with strict confidentiality
• Practices confidentiality and privacy protocols in accordance with Clinic policies and HIPAA requirements
• Maintain organization in patient waiting areas, office files, and at the reception desk
• Inform patients of any existing balances noted in the daily email from the Billing Department or noted in computer and request patient payment
• Call patients daily to confirm the next day's appointments
• Verify method of payment (insurance or cash pay) is correct in EHR and updated if incorrect. Collect payment as appropriate
• Exercise problem-solving and conflict resolution skills when handling patient complaints and direct to appropriate designated office personnel as needed
• Attend scheduled department and clinical meetings
• Perform all duties and services in full compliance with OnePeak Medical's Employee Handbook
• Perform all duties to support successful EHR/EPM maintenance and implementation
• Perform End of Day Responsibilities
• Flexibility to attend out of town training necessary for the position
• Cover the laboratory, draw blood, give injections and fill in for medical assistants as needed (based on skills and training)
• Additional responsibilities as needed by and in support of OnePeak Medical

REQUIRED KNOWLEDGE/SKILLS:

• Ability to prioritize and multi-task
• Easily adapts to change
• Receptive to feedback
• Thrives in a fast-paced environment
• Outgoingly friendly and compassionate
• Enjoys teamwork and collaborative environment
• Problem-Solver, solution-seeking mindset
• Strong emotional intelligence
• Maintains positive attitude
• High level of personal accountability

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent, required
• 6 months customer service experience, required
• 6 months front desk reception or scheduling experience in a medical office, strongly preferred
• Prior EMR/EHR experience, strongly preferred
• Proficient in Microsoft Office Suite, strongly preferred
• Computer/Tech Savvy, strongly preferred
• Medical billing & insurance payor knowledge and experience with Medicare, Medicaid, Private Insurance and Managed Care Programs, strongly preferred
• Certification in phlebotomy, preferred
• CMA certification, preferred

ABOUT OUR BENEFITS:

• Medical/Dental/Vision/Life Insurance
• Voluntary Life/LTD/Accident/Critical Illness plans
• 401k Plan with Company Match
• Peak Bucks
• Employee and Family Discounts
• Paid Time Off and Paid Holidays