What are the responsibilities and job description for the Product Associate position at One Step Software?
About Us:
One Step Software provides software to empower mental health and addiction clinics to provide a better experience to their patients. We are looking for smart, scrappy, fun, empathetic, community driven individuals who are used to the fast paced nature of a startup.
Responsibilities:
Your role will be at the intersection of engineering and customer support.
Your responsibilities will be to:
- ensure that product processes are followed
- properly investigate reported bugs
- become an expert in how our product works
- relay product knowledge to clients, engineers and customer service
- research new customer requests
- write tickets for engineering
- maintain adherence to due dates
Minimum Requirements:
1 years in a product role
Excellent communication skills
Excellent attention to detail
Very organized
Ability to manage your own time
Excellent ability to follow SOPs
You thrive in fast paced environments
You want to understand and learn everything yourself
Perks:
Fully remote
Healthcare
Digital happy hours and team bonding activities
Team retreats