Director of Project Management Office

The role of the director of PMO is to establish, implement, develop, and oversee best practices for project management throughout Turning Stone Enterprises. This includes defining and documenting all policies and processes of project lifecycles in order to deliver these projects according to plan and within budget. The Director of Project Management will also create formal methodologies for defining project key performance metrics, allocating resources, managing budgets, managing priorities, highlighting risks in a timely fashion and project reporting.

Duties & Responsibilities:

• Effectively directs and manages development of all Enterprise projects within the PMO portfolio from beginning to end.
• Develops best practices, techniques, and tools for project planning, execution, management, ongoing milestone/deliverable tracking, communication, and key performance metrics.
• Clearly defines how the scope, goals, and deliverables of projects should support business goals in collaboration with senior management.
• Defines project success criteria and disseminates them to involved parties throughout project lifecycle.
• Effectively communicates and manages project expectations to project managers, owners, sponsors, team members, and other stakeholders in a clear and concise fashion.
• Communicates project management standards and techniques to the appropriate training staff.
• Reviews budget proposals and recommends subsequent budget changes where necessary.
• Establishes project timelines and milestones/deliverables using the appropriate tools.
• Effectively manages project teams' time and allocates resources to ensure deliverables are completed.
• Consistently tracks and monitors all project milestones and deliverables.
• Identifies and manages project dependencies and critical path.
• Determines frequency and content of status reports from project managers; analyzes results, and troubleshoots problem areas/mitigate project risks.
• Oversee a portfolio management solution suite of products including a comprehensive list of initiatives, reporting, key performance indicators and executive dashboards.
• Accepts and assesses status reports, change requests, and requirements documentation to ensure smooth project progression.
• Conducts project post mortems and creates a recommendations report in order to identify successful and unsuccessful project elements.
• Effectively negotiates with department managers for the acquisition of required personnel from within the company when necessary.
• Assesses and approves/disapproves need for additional staff or consultants and makes the appropriate recruitments if necessary, during the project's lifecycle.
• Effectively coaches, mentors, motivates, and supervises new project team leads, team members, and contractors. Influences them to take positive action and accountability for their assigned work.
• Identifies and resolves issues and conflicts within and between various project teams.

Minimum Qualifications:

• Must have a Bachelor's degree in Computer Science or related field and at least five to seven years related work experience. Must have multiple years related work experience in the Casino, Hospitality, or Entertainment industry; or other high volume, complex, demanding customer-oriented IT environments.
• Must have 8 years of direct work experience in an IT project management capacity, including all aspects of process development and execution.
• Must have 2 years direct experience in software development and supervision.
• Project Management Professional (PMP), MCTS - Project - Managing Projects, CompTIA Project preferred, Six Sigma Certification and/or, other related technical certification preferred.
• Must have experience in developing and deploying project best practices, policies, procedures, and processes.
• Must have strong familiarity with project management software, such as Microsoft Project.
• Demonstrates the ability to facilitate relations between business groups and technology departments.
• Must be able to work both independently and in a team-oriented, collaborative environment.
• Must be able to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.
• Possesses the ability to read communication styles of project team leads, team members, and contractors who come from a broad spectrum of disciplines.
• Must have strong executive demeanor with executive level presentation skills.
• Must have the ability to present and lead Executive Steering Committee.
• Must be persuasive, encouraging, and motivating.
• Demonstrates the ability to defuse tension among and between project teams, should it arise.
• Must have advanced interpersonal, written, and oral communication skills.
• Must be adept at conducting research into project-related issues and products.
• Must be able to learn, understand, and apply new technologies.
• Must be able to effectively prioritize and execute tasks in a high-pressure environment.

Work Conditions:

• On-call availability