Customer Care Representative

CUSTOMER CARE REPRESENTATIVE
The primary area of responsibility for this role is to support our multi-family internet, TV, and apartment automation companies by providing 5-star customer service to our residences and onsite property service technicians. The successful candidate will use the phone, written correspondence, e-mail, internet, and any other resources to assist in customer service functions while being open to learning new products and services that make Property Owners’ and Residents’ life easier.

We are looking for an emotionally intelligent, organized, customer-oriented, and software-savvy employee who is also a fast learner, self-starter, and technically proficient. This position is full-time and will include rotating weekends.

Main Job Responsibilities include:

• Establish, disconnect, and follow up on new or existing resident accounts
• Provide product, promotion, and pricing information per customer request
• Process customer payments over the phone and correctly enter into the software
• Maintain and update customer information as necessary
• Returning customer calls in a reasonable timeframe and ensure that customer needs are identified and met
• Troubleshoot, educate, and resolve any customer issues and/or concerns
• Track call-related information for auditing and reporting purposes
• Audit systems for accurate data filing
• Communicate with on-site property technicians to close out service orders
• Work with operations providing feedback regarding efficiency practices
• Assist marketing, sales, and accounting departments as necessary
• Accomplish department and organization missions by completing related results as needed

This position will require:

• Pleasant, courteous, and respectful customer communication at all times
• Coordinated teamwork with coworkers
• Learning multiple software systems, products, and processes
• Knowledge of internet and automation concepts

Skills/Qualifications:

• Data entry skills
• Research and reporting skills
• organizational skills
• Customer focus
• Superior phone etiquette and friendly demeanor
• Honest, reliable, & ethical
• Respect for self & others
• Positive thinking
• Excellent written & verbal communication and collaboration skills
• Attention to detail
• Professionalism

• Willingness to learn and ability to multi-task

Ability to:

• Work independently, prioritizing responsibilities, while meeting daily/weekly/monthly objectives
• Respond to changes with innovation and flexibility
• Learn new software quickly and efficiently
• Learn and adapt

Required experience:

• Experience in a customer support function: 2 years
• High school degree or equivalent
• Internet, Smart Automation, or Security experience is a plus (not required)

Benefits Include:

• Flexible Schedule
• Medical, Supplemental Insurance and 401K after 90 days
• PTO, Vacation, and Holiday Pay
• Employee recognition programs

Job Type: Full-time

Pay: $1.00 - $2.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Mobile, AL 36609: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location