Branch Collection Specialist

PUT YOUR CAREER IN MOTION AS A Branch Collections specialist

At OneMain, the Branch Collections Specialist contacts customers to help them succeed in resolving their financial obligations by arranging for repayment or settlement of account balances.  Branch Collections Specialists focus on our existing customers who have long-term relationships with OneMain. 

When starting your career with OneMain, you have the potential to earn an annual salary plus incentives.  You will also have access to robust training programs and opportunities to advance your career to leadership roles, such as Branch Manager and District Manager.  Other benefits for team members include competitive pay, sales-driven incentive programs, medical, dental, 401(k), paid time-off, paid volunteer time, tuition reimbursement and more.

IN THE ROLE

• Responsible for high volume collections (via phone) activities to achieve delinquency goals for an assigned branch
• Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters
• Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities

• Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies

REQUIREMENTS

• HS Diploma/GED

PREFERRED REQUIREMENTS

• Collections or Customer Service experience
• Bilingual (language requirement per need)

OneMain Financial is the country’s largest lending-exclusive financial company. With nearly 1,600 branches across 44 states, we proudly offer safe, affordable and transparent installment loans to millions of hard-working people. Our customers turn to us to meet important financial needs, including debt consolidation, medical expenses, household bills, home improvements and auto purchases. OneMain is constantly innovating to serve customers when, where and how they want. Our steadfast commitment to doing the right thing extends to our customers, our employees and the communities where we live and work –a mission that hasn’t changed for more than 100 years.  

Key Word tags

Collections, Delinquency, Sales, Retail, Loan Sales, Customer Service, Customer Care, Business Development, New Grad, Newly Graduated, Finance, Full-time, Career, Benefits, Customer Experience, Financial Representative, Credit