Practice Manager - Lake Oswego

Description

OnePeak Medical is seeking MOTIVATED PRACTICE MANAGERS who value a healthy work environment, positive culture and loves a fast-pace environment!

Competitive wage and excellent monthly bonus potential

THE ONEPEAK WAY | Grow Gracefully through changing lives rather than simply seeing patients.

MISSION | To provide our patients a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.

VISION | A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit.

VALUES | TRIBE

• TEAMWORK. Collaborating to create a meaningful OnePeak experience
• RESPECT. Listening without judgment and communicating with positive intent
• INFORMED. Communicating, educating, and owning essential information
• BALANCE. Celebrating an environment that is diverse, inclusive, and encourages a healthy mind, body & spirit
• EXCELLENCE. Boldly expecting the best and being empowered to deliver

Be Healthy. Be Happy.

ROLES AND RESPONSIBILITIES:

As a LEADER in the OnePeak Medical Tribe, whether caring for patients directly or supporting those who do, we are caregivers at heart. Every team member contributes to our mission of providing a unique wellness experience that redefines primary care through innovative, integrated health services geared toward optimal health and well-being. You will join a mission-driven company dedicated to innovation, growth, and supporting our frontline caregivers with the best and most up-to-date resources available so they can do what they do best.

PRACTICE MANAGER DUTIES:

• Successful management of the day-to-day clinic operations
• Ensure the office is staffed appropriately and the provider's schedules are optimized
• Verify that clinic staff & new employees receive the required documents, training, logins, onboarding, and a clear understanding of the OnePeak mission, vision, and culture.
• Place high importance on employee retention and engagement through constant focus on staff development through continuous coaching, delegating, embracing change, adapting to cultural differences, relationship building, and always promoting the OnePeak culture.
• Ensure Medical Assistants and Front Desk complete all tasks before leaving for the day; if they cannot complete them for some reason, enlist help or help.
• Address and resolve staff issues, conflicts, or concerns in a timely and efficient manner
• Keep in constant communication with staff members and providers to see how they are doing/if you can help/any questions/concerns.
• Provide backup and support to the front and back office functions as needed
• Review providers' schedules for the current and next week to ensure all spots are being filled
• Make sure the front desk is maintaining a waitlist for any providers booked out for two weeks or more
• Manage overtime, timecards, time out, and time off requests of staff in your clinic
• Ensure all staff receives appropriate breaks, time out, etc.
• Ensure that no staff members have unapproved overtime (this may require you to step in and cover for staff that are in OT)
• Review inventory and verify office is stocked with supplies needed for all upcoming appointments.
• Send weekly marketing content to the marketing department
• Send weekly updates to the operations and facilities teams
• Maintain the physical office space/facility as needed
• Address any patient complaints in a timely, professional manner
• Coordinate with the operations team and upper administration to carry out our strategic vision
• Ensure that Nutrition & Fitness staff and Medical Assistants are prepping charts one day in advance
• Back up front- and back-office, as needed
• Monitor faxes/documents and assist when able
• Other administrative tasks and duties assigned

Qualifications

QUALIFICATIONS, REQUIRED KNOWLEDGE & SKILLS:

• Holds self and others accountable for measurable high-quality, timely, and cost-effective results
• Determines objectives, sets priorities, and delegates work
• Accepts responsibility for mistakes, complies with established control systems and rules
• Must excel in working effectively and communicating with providers, patients, and staff
• Superior emotional intelligence competencies in areas of self-awareness, self-management, social awareness, and relationship management
• Ability to communicate and influence change effectively in both written and oral form
• Exhibits confidence in self and others; inspires and motivates self and others to perform well.
• Treats others with respect, keeps commitments, and upholds company core values.
• Good judgment with the ability to make timely and sound decisions
• Exhibits an attitude toward continuous improvement and a standard of excellence in customer service
• Looks for ways to develop strategies and standards to improve processes and quality assurance
• Strong interpersonal skills, proven leadership skills, and exhibit a high level of professionalism
• Excellent listening ability with a willingness to accept constructive feedback
• Demonstrates personal responsibility for keeping up with current industry information
• Desire to expand knowledge and skillset to ensure contribution to organizational success
• Able to problem-solve and provide leadership in solving difficult employee relations issues
• Must adhere to the standards of patient confidentiality as outlined by HIPAA
• Ability to manage and maintain sensitive information in a confidential manner
• Excellent conflict management experience and skills
• Proficient in MS Office and computer systems (e.g., patient management software)
• Excellent time management skills with an ability to multi-task, prioritize and organize workloads to ensure timeframes are met
• Professional and courteous in tone and information delivery

EDUCATION AND EXPERIENCE:

• Bachelor's Degree, preferred
• A minimum of 1-2 years of Practice Manager experience (preferably Primary Care), required
• Ability to travel on occasion (1-2 hours one way to other clinics) as needed, required

ABOUT OUR BENEFITS:

• Medical, Dental, Vision, and Life Insurance
• Voluntary Critical Illness, Accident, and LTD Plans
• Flexible Spending Account (FSA) and Dependent Care Assistance Program (DCAP)
• 401(k) Retirement Plan with Company Match
• Paid Time Off and Paid Holidays
• Paid Parental Leave
• Peak Bucks
• Employee, Friends and Family Discounts