AVP, Scrum Master

Job Description:

Role Summary/Purpose:

The AVP, Scrum Master will be responsible for leading the delivery of products on the Consumer Bank platform. This Scrum Master will work on a dynamic team with the goal of leading innovative employee facing services solutions to production involving Cloud and other latest technologies. This individual will be responsible in leading agile teams as the Scrum Master for delivery of prioritized initiatives.

The ideal candidate will have a strong project management background with a focus on technology and Agile development, as well as a proven track record of delivering critical initiatives.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Support SAFe Core Values, apply SAFe Principles, & implement/follow SAFe practices.

• Collaboration across agile team/s, Agile Release Trains (ARTs), Large Solution SAFe, internal & external dependency teams, client management & developer teams

• Conduct SAFe Ceremonies across multiple agile teams which support individual teams & the Release Train. This includes the following but is not limited to: Daily Stand Ups, Backlog Grooming, Sprint Planning, Demos/Reviews, Retrospectives, Inspect & Adapt, PI Planning Event Breakouts.

• Manage your team’s JIRA project & boards, provision access, monitor key metrics, ensure cleanliness & reduce board clutter, and minimize story drift sprint over sprint

• Manage Sprints - keeping order, process, delivery, priorities accurate and on time

• Drive Agile Process maturity through a focus on velocity and Sprint, Release and Epic burndown

• Drive teams to follow standardized agile release processes as set by the Synchrony Office of Agile, ensuring adherence to release ticket & approval flows

• Facilitate support from internal and external dependency teams to remove blockers from your team’s workflow

• Work with Product Owners and QA team to ensure that testing and feedback is completed in a timely manner and meeting the Sprint timelines

• Assist the team with testing & release signoff and become hands-on with the Synchrony Plug-In product to ensure product quality

• Communicate and facilitate effectively across diverse audiences, including your agile teams, stakeholders, internal business leaders, external client teams, and client leadership.

• Work with cross-functional teams to create a holistic roadmap and planning for product delivery

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's Degree and 4 years of IT experience or equivalent leadership program experience;  or in lieu of Bachelor’s Degree, a High School Diploma/GED and 8 years of IT experience, experience in developing and implementing information systems and project management experience 

• Minimum 4 years of experience in project management and/or scrum master with strong understanding of agile.

Desired Characteristics:

• Scrum Master Certification

• Experience and knowledge of mobile technologies, digital development, and app release processes

• Passionate about working with large cross functional teams to deliver unique cutting edge features to clients

• Thirst for knowledge and a passion for technology & digital solutions to problems

• Have ambition, creativity, enthusiasm, and energy with a strong "can do" attitude and are result oriented

• Superior oral and written communication skills, as well as the ability to clearly communicate with and manage expectations of the business, clients, team members, management, and external groups

• Desire to work in an open, collaborative and fast-paced environment

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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