Dealer Order Management Rep
Job Posting for Dealer Order Management Rep at OneTen
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary：As a Dealer Order Management Representative, you will be the front-line contact for our customers and internal sales partners; primarily answering calls for order management related inquiries- identifying models, finding pricing and availability, matching up HVAC systems, and offering system solutions. You will drive customer engagement and own resolution from initial order request through order post-delivery, which means collaborating and following-up with multiple teams to deliver what the customer needs. You will participate in continuous improvement activities to eliminate barriers to the order flow process and create a better customer experience.
Responsibilities: Approximately 80% of time directly supporting customers or following-up on customer resolution and 20% of time performing scheduled tasks (team meetings, meetings with manager, trainings, etc)
Job Summary：As a Dealer Order Management Representative, you will be the front-line contact for our customers and internal sales partners; primarily answering calls for order management related inquiries- identifying models, finding pricing and availability, matching up HVAC systems, and offering system solutions. You will drive customer engagement and own resolution from initial order request through order post-delivery, which means collaborating and following-up with multiple teams to deliver what the customer needs. You will participate in continuous improvement activities to eliminate barriers to the order flow process and create a better customer experience.
Responsibilities: Approximately 80% of time directly supporting customers or following-up on customer resolution and 20% of time performing scheduled tasks (team meetings, meetings with manager, trainings, etc)
- Respond to and resolve order management inquiries from customers and internal partners
- Provide customer support for order activities-model identification, pricing, availability, system match-ups, promotions, system solutions
- Process customer orders- promise dates, order entry, and collaboration with multiple teams in end-to-end process for customer
- Manage customer orders from placement to invoicing through multiple channels, including phone, E-Mail, text, or chat to ensure 100% customer satisfaction.
- Run order reports and work with teams to fix misses/holds and close open orders/returns
- Provide high quality service through efficient use of all operating systems functionalities related to order fulfillment and relative to customer activity
- Refer to and create new standard work to maximize efficiency
- Participate in continuous improvement activities
Qualifications:
- Associate’s Degree, Bachelor’s Degree preferred.
- 2-3 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment.
- Relentless customer focus
- Excellent verbal and written communication skills-including listening
- Change oriented
- Problem solving
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Salary.com Estimation for Dealer Order Management Rep in Knoxville, TN
$37,668 to $49,321
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