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Field Service Rep (FSR)

OneTen
Illinois, IL Full Time
POSTED ON 4/15/2024
At Trane TechnologiesTM  and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Work Arrangement: Remote within a Geography (Can live in Indiana, Ohio, Kentucky or Illinois)

Job Summary：
The Field Service Representative provides system level technical support to our external customers for American Standard, Trane and Ameristar residential products sold through the RS channel.  

Responsibilities: 
  • Telephone and email HVAC system level support with deeper knowledge at the specific product level
  • Data and adminstrative duties as assigned
  • Support Channel Partners and Field Service Representatives on technical issue resolution
  • Interface with internal organization through cross-functional quality forums and teams
  • Other duties as assigned
Qualifications:
  • Minimum of 3 years of field experience serving in a Field Service Representative role 
  • Strong data entry experience preferred
  • Senior level field technician with a minmum of 5 years experience.  
  • Experience can be offset by higher level technical degree in related field
Key Competencies:
  • Detail oriented and organized, able to coordinate workload
  • Strong ability to troubleshoot complex mechanical and electrical systems over the phone
  • Strong knowledge of HVAC system operation
  • Strong knowledge of Comfort Controls/Zoning application, operation, and troubleshooting
  • Must be a strong team player, self-starter and flexible to varying work assignments
  • Well-developed verbal, listening, and written communication skills required
  • Personal computer competence and data entry with MS Office products required
  • Must be customer focused
  • Have the ability to make quality decisions
  • Has to be able to manage time wisely
  • Diverse technical background
Base Salary: Starts at $75K and up based on expeerience

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Salary.com Estimation for Field Service Rep (FSR) in Illinois, IL
$62,181 to $78,785
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