Sr. Manager - Change Management (Hybrid)

Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey!

Key Responsibilities:

The Senior Manager Change Management will lead adoption of new tools, technologies and processes for corporate employees and frontline field leaders and employee agents. This individual will be leading a team who is responsible for developing change management strategy and is instrumental in driving both immediate and long-term strategic change initiatives, ensuring initiatives resonate across different teams, enriching employee experiences, and broad and deep enablement and. Strategic, fast-paced people-leader skills as well as the ability to be an individual contributor on a small, but nimble team is vital.

This role supports the Airport Operations (AO) organization in end-to-end change management from researching and interpreting data that drives organizational change management strategies to project management to tactical change activities throughout the system. Works closely with key collaborators to ensure United's AO organization is prepared to shift and readily adapt to new tools/technology/processes to deliver great customer service to our travelers around the world every day.

It is essential that this role establish and maintain strong business relationships with both senior and operating-level business leaders, including our frontline coworkers, and be a key collaborate with the business. Close collaboration with Customer Strategy and Innovation, Digital Technology, Communications & Training will be critical to the success of the broader team.

• Lead and manage a team of management employees that support, deliver and implement change management plans across the division as well as oversight for a front-line team of field change champions
• Lead the development of all change management deliverables - including capability & process models, partner impact assessments, and support the development of training and communications content for impacted stakeholders
• Partner with organizational leadership, communication, training, project management and business support teams to develop integrated change management activities for all target audiences
• Expand and use Change Champion network
• Work with PM/PMO to integrate change management activities into project plan
• Stay abreast of United's business strategy, and other internal initiatives that intersect with running safe, on-time operations

Qualifications

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree or equivalent work experience
• Knowledge working with Microsoft Office suite including PowerPoint, Excel and SharePoint
• 9 years of management experience in a similar role
• Direct experience in leading organizations involved in airports, business or related functions
• Experience in designing or facilitating change management work flows, collaboration and/or support
• Prior people-leader experience in a dynamic team environment
• Outstanding communication skills, both written and verbal
• Excellent active listening skills
• Strong organization and project management skills
• Must be a great teammate and able to work collaboratively with others
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree or equivalent work experience
• 10 years of management experience in a related role
• Experience facilitating groups of individuals to unstructured outcomes
• Knowledge of change management principles, methodologies, and tools

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT