What are the responsibilities and job description for the Support Engineer position at OneTrack AI?
Job Description
Job DescriptionCompany Description
About the Role: As a Support Engineer at OneTrack, your primary focus is to be the technical linchpin that ensures our customers can effectively and efficiently use our systems. You'll serve as the frontline for customer support, specializing in troubleshooting sensor issues, backend setup for new customers and sites, and user account creation, among other tasks.
We're on the lookout for a proactive individual who thrives on problem-solving through data analytics and relishes collaborative team efforts.
Responsibilities:
- Assist site users with data requests
- Assist with new customer/site onboarding
- Update backend database when implementing a new Customer / Site
- Data review and analysis
- New report configurations based on data set
- Cross functional team engagement
- Configure report design based on customer specifications
- Expand usage of data analysis tools
Requirements:
- Strong experience communicating with customers
- Proficient with SQL database
- Proficient in JSON
- Project Management Experience
Nice to have:
- Experience with Python
- Minimum 2 years of experience with BI tools such as Tableau Desktop
Benefits: Vision, Dental, and Health Insurance, 401K
OneTrack is building the most powerful Warehouse Intelligence System. Powered by Computer Vision Sensors and Deep Learning Software. Our customers rely on our product to manage all aspects of their warehouses daily. Safety, productivity, quality, maintenance, and employee coaching. Our system is in warehouses across North America. Capturing trillions of images and measuring billions of data points annually. Our customers need fast, reliable, and intuitive tools to scale their changing needs.
OneTrack is not a typical startup, and it’s not for everyone either. We think in decades, not VC-fund cycles. We are not a moonshot for a future that only exists in the Twitter-verse. We are a real business that delivers value to an industry that needs us right now. The best part is we make actual money while doing so.
Every day, every single member of our team is laser-focused on growing the value of our solution. With our scalable computer vision platform, we are expanding into new markets, industries, and use cases. We are doing this on our terms and timelines - and we're off to a big start!
OneTrack is not a typical startup, and it’s not for everyone either. We think in decades, not VC-fund cycles. We are not a moonshot for a future that only exists in the Twitter-verse. We are a real business that delivers value to an industry that needs us right now. The best part is we make actual money while doing so.
Every day, every single member of our team is laser-focused on growing the value of our solution. With our scalable computer vision platform, we are expanding into new markets, industries, and use cases. We are doing this on our terms and timelines - and we're off to a big start!
Company Description
OneTrack is building the most powerful Warehouse Intelligence System. Powered by Computer Vision Sensors and Deep Learning Software. Our customers rely on our product to manage all aspects of their warehouses daily. Safety, productivity, quality, maintenance, and employee coaching. Our system is in warehouses across North America. Capturing trillions of images and measuring billions of data points annually. Our customers need fast, reliable, and intuitive tools to scale their changing needs.
OneTrack is not a typical startup, and it’s not for everyone either. We think in decades, not VC-fund cycles. We are not a moonshot for a future that only exists in the Twitter-verse. We are a real business that delivers value to an industry that needs us right now. The best part is we make actual money while doing so.
Every day, every single member of our team is laser-focused on growing the value of our solution. With our scalable computer vision platform, we are expanding into new markets, industries, and use cases. We are doing this on our terms and timelines - and we're off to a big start!
Location/Region: Chicago, IL
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