Resident Relations Coordinator

The Company

Founded in 2010, OneWall Communities is a growing Property Management company focused on transit-oriented housing.  We are a driven and passionate management team committed to providing our residents the best home experience.  We strive to positively impact every person and community we touch.  Our culture is fun, inspiring and provides growth, opportunity, and balance.  

The Position

We are looking for a Resident Relations Coordinator who will build and maintain effective working relationships with residents, provide professional customer service and coordinate programs and move-ins. Provide timely responses to resident communications, follow up to service and ensure system reflects all actions taken. A successful candidate must be very organized, possess good interpersonal skills, able to multi-task well, all within specific time constraints. The schedule for this position is Mon - Fri 8:30 am - 5:30 pm.  Rotational weekends include Saturday 10:00 am - 4:00 pm and Sunday 12:00 pm - 5:00 pm.

• Assist with the planning, organizing, and implementing of resident initiatives in accordance with fair housing laws and regulations, and HUD regulations and directives.
• Record all resident complaints and requests, follow-up and resolve and notify residents of action taken within 24 hours.
• Complete, record and follow up on all completed work orders within 24 hours. Schedule vendors as needed.
• Assist with the renewal process on a monthly basis.
• Answer phone calls, open incoming mail and distribute accordingly.
• Coordinate the activities of established resident retention and relations programs.
• Actively reach out to the community to involve them in recreational and community programs.
• Assist with the coordination and supervision of on-site special events.
• Assist leasing and other departments as directed by the supervisor.
• Assist in coordinating the work order activities of the maintenance technicians.
• Update property management system with resident concerns, work orders and status as required.
• Inspect apartments before move ins.
• Prepare keys and welcome packages for new residents.
• Complete OneWall University courses by the required deadline.
• ​​​​Perform all other duties as determined by the Community Manager.

Successful candidates can demonstrate the following core competencies:

• Communication Skills
• Organizational Skills
• Customer Service Skills
• Adaptability
• Conflict Management
• Critical thinking and problem-solving skills
• Planning and organizing
• Teamwork

Education, Training, and Certifications:

• Associate degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Experience:

• 2 year minimum in customer relations and/or sale experience required
• Leasing and/or administrative experience preferred

Why Should You Apply?  We offer:

• Comprehensive Benefit Packages
• Generous Paid Time Off policy
• Fun and Inclusive Culture
• Retirement Savings Plan

OneWall Communities is an Equal Employment Opportunity employer committed to hiring a diverse workforce and maintaining an inclusive work environment.  OneWall Communities prohibits discrimination and harassment of any kind.  Employment decisions are made without regard to race, religion, color, disability, veteran status or any other basis protected under federal, state or local laws.