Guest Services Agent

Are you up passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with guests of the Level Hotel. As a Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our guests, explore this opportunity! It may be everything you've been looking for.

Perks and Benefits: 

When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered.  In addition, we offer:

• 3 weeks PTO 
• Annual education allowance of up to $1,000 
• Referral program 
• Free Onsite Parking or Commuting Support – just for WA 
• Residential housing discount after 1 year of continuous employment 
•  Friends and family rates for our Hotel Properties throughout the company  

What Will You Do?  

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices.
• Ensures an efficient reception experience for guests, including check in/out, and complete audit procedures.
• Communicates with Guest Service Manager any relevant feedback from guests and/or other departments.
• Handles telephone reservations and changes with prompt courtesy, applying the hotel’s selling strategy and thorough understanding of the offerings and segmenting, to increase revenue and maximize profit.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Coordinates the storage room by storing and retrieving guest luggage and packages.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Valet Parking, and lobby coverage.
• Provides basic trouble-shooting support for in-room services such as Internet, TV, movies, and internet service.
• Works closely with Valet Parking Staff to ensure smooth handling of guest vehicles, luggage (if applicable), deliveries and special requests.
• Performs other duties are required

What You Bring.

• High School Degree or equivalent
• Front Office/Concierge experience in hotel, residential or customer focused industry
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
• Must have excellent customer service and interpersonal skills
• Excellent oral and written communication skills
• Ability to work well within a team. 

About the Company:  

LEVEL

Nestled in the heart of vibrant urban destinations, Level luxuriously spacious modern suites, upscale lifestyle amenities, and dedicated concierge service create your personal sanctuary in the city. So, you can settle in for as long as you like, and stay level - with the equilibrium of home, and all the thrill of travel. Available for nightly and extended stays, Level’s growing portfolio of award-winning properties can be found in Vancouver, Los Angeles, Chicago and Seattle.