Operations Specialist - Electronic Payments

Overview

As an Electronic Payments Specialist, you will effectively utilize resources to consistently provide exceptional customer service to members, branches and other departments. Work effectively in a team environment and welcome a challenge. Accomplish multiple assignments and projects with minimal supervision and within tight deadlines. Provide support and training to other OnPoint employees as needed.  

Responsibilities

• Have a working knowledge of the following and be able to guide staff through procedures, including complex situations, while providing world-class service:
  • Wires
  • ACH Processing
  • ACH Disputes
  • ACH Origination
• Contribute to a sense of teamwork and purpose within the department through collaboration and making informed recommendations / decisions.
• Provide professional, high-quality service to our members and all fellow employees.
• Provide input in increasing operational efficiencies and controlling department / OnPoint expenses.
• Comply with all security, confidentiality, and internal control procedures.
• Schedule time and resources to ensure all work is completed accurately and on schedule.
• Assist in completing various tasks within Operations as needed.

Knowledge, Skills and Abilities

• Motivated self-starter with a demonstrated ability to work independently and a desire to increase their responsibility and value to OnPoint. Is viewed as a resource throughout the Credit Union.
• History of successfully handling multiple tasks in a fast paced environment, while making sound decisions and consistently achieving performance expectations.
• Ability to successfully resolve difficult member interactions in order to obtain a positive resolution for both OnPoint and the member.
• Ability to use and adapt to changing technology and systems.
• Effective verbal and written communication skills, ability to document procedures.
• Ability to independently identify, analyze, and resolve operational and member issues.
• Strong understanding of credit union operations, procedures and applicable regulations.
• Proven accuracy, thoroughness, analytical and organizational skills in completing work assignments.

Qualifications

• 1-3 years prior experience within a financial institution or related industry required
• less than 1 year familiarity with the ACH network preferred
• less than 1 year experience with Wire Transfers preferred

• High School Diploma or GED required

OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.