What are the responsibilities and job description for the Front Desk Agent (Weekend) position at ONQUEST?
We are interviewing for the Front Desk Receptionist/Concierge position in our new luxury high-rise apartment in downtown Nashville, TN. We are looking for individuals who have a thorough understanding of service excellence and true hospitality.
Qualifications:
- Experience in hotel, hospitality, upscale guest service, or concierge is preferred
- Enjoy interacting with residents
- Professional, friendly demeanor and strong attention to detail
- Professional communication skills over the phone, via email, and in person
- Ability to read and adapt to the residents’ personalities, acting according to their preferences
- Excellent resident recovery skills
- Ability to handle stressful client interactions in a positive and pleasant manner
- Self-sufficient, highly organized, ability to multi-task and follow through
- Comfortable with Microsoft Office
Physical Requirements:
- Busy front desk with extensive guest interaction and telephone usage
- Written and verbal communication is necessary for interacting with residents and guests
- Potential for lifting and carrying items weighing up to 30 pounds
Resident Satisfaction / Recovery:
- Establish a great relationship with residents
- Be able to listen to resident concerns and take the appropriate steps
- Resolve and/or escalate any service gaps
- Make manager aware of resident comments/complaints/issues
- Complete and update daily and weekly reporting
Job Types: Full-time, Part-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 2 years (Preferred)
- Hospitality: 2 years (Preferred)
- Front desk: 2 years (Preferred)
Work Location: One location
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