Front Desk/Package Concierge

Package Concierge

We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise in Uptown Dallas, Texas. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Position Requirements:

· Excellent verbal and written communication skills

· Excellent problem-solving skills

· Takes pride and ownership in the position and property

· Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner

· Have at least two year of hospitality experience

· Possess amazing interpersonal skills and exceptional guest service abilities

· Be organized, proactive, productive and self-motivated showing a positive attitude

· Maintain a neat and professionally well-groomed appearance

· Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities:

· Greet and direct residents and visitors

· Acknowledge all residents, visitors and vendors at all times

· Greet future residents and create a memorable first impression

· Check-in future residents and scan their ID’s prior to their scheduled tours

· Accurately log resident packages

· Notify residents when they have a package

· Perform package inventory audits

· Door-to-door Package Delivery

· Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations

· Cultivate and retain cohesive relationships with residents, guests and the onsite team

· Professional telephone etiquette and message delivery

· Monitor lobby and package room, and maintain organization and cleanliness

· Assist in the scheduling and completion of all amenities’ requests including residents’ move-ins, pet walking, dry-cleaning pick-ups and drop-offs, grocery and package delivery, housekeeping, etc.

· Ability to maintain confidentiality

· Walk the premises to ensure the highest standards are being met

· Perform all other duties as assigned by onsite management

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 5 years (Preferred)
• Guest services: 2 years (Preferred)
• Hospitality: 2 years (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location