Operations Manager

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most – patient care. The Spire network spans the Northeast with more than 1,300 employees, 130 physicians, and 28 locations in Connecticut, New York, and Massachusetts.

Sports Medicine North has been providing unmatched orthopedic care to patients on the north shore of Boston, Massachusetts, as well as the surrounding areas for nearly 30 years, with our main location in Peabody. What started as a two-doctor practice has grown to become a renowned, state-of-the-art orthopedic facility that covers virtually every aspect of orthopedic care. Subspecialty-trained in all areas of the body, our world-class team of orthopedic surgeons and specialists is dedicated to providing customized treatment plans focused on your individual needs and goals.

What you’ll do:

The Operations Manager will oversee the day-to-day activities of all non-clinical departments, ensuring that the organization is managed and performing efficiently. Working collaboratively with the Director of Operations, and overseeing the local site supervisors, the Operations Manager will manage key staff and workflows imperative to the operational and financial health of the organization. These workflows include front desk operations, patient accounts services, and surgical care coordination.

Responsibilities/Duties:

• Direct responsibility and oversight of leadership team for Orthopedic/Physical Therapy front desk, call center, revenue cycle, clinical and administrative functions.
• Evaluate the efficiency of business procedures according to the organization’s objectives and employ appropriate improvements.
• Plan, monitor, and analyze key metrics for the day-to-day performance of operations to ensure efficiency and productivity with organizational goals and objectives.
• Oversee customer support processes and manage them to enhance customer satisfaction.
• Field patient de-escalations and coach leadership and staff on effective strategies.
• Conduct performance evaluations that are timely and constructive.
• Serve as coach and mentor to team leads in navigating operational challenges.
• Oversee special projects as needed.

Who you are:

Qualifications:

• 3-5 Years Experience in management in healthcare related field
• Superior verbal and written communication and interpersonal skills
• Diligent and proactive results-driven personality
• Exceptional organizational and leadership skills
• Proficient in MS Office and computer systems
• Collaborative and able to motivate and energize cross functional team members to achieve aggressive goals

What we offer:

• Excellent growth and advancement opportunities
• Dynamic environment
• Access to a diverse network of practitioners
• Broad infrastructure of tools and programs to enhance the employee experience
• Competitive Compensation
• Generous PTO
• Benefits package: health, dental, vision, 401(k), etc.

We are an equal-opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (referred to as “protected characteristics”).

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