Electro-Mechanical Failure Analysis Technician

Summary

Based in Bourne, Massachusetts, for more than 40 years Onset has been dedicated to designing and producing high-quality data loggers. Onset is seeking a friendly, professional, self-driven, customer-focused Electro-Mechanical Failure Analysis Technician to join our team. The successful candidate will be a team player, capable of completing timely root cause analysis (RCA) of field returns, maintaining consistency while working in a fast-paced environment, and clearly communicating/reporting on RCA findings and results. This is an on-site position, reporting directly to Onset’s Senior Technical Support Manager.

Responsibilities

• Perform failure analysis on field returns down to the component level to determine the root cause
• Investigate quality and design issues and make recommendations to the appropriate department for resolution
• Effectively prioritize tasks in a fast-paced work environment
• Work with tracking systems like Jira, Salesforce, and Infor CSI, managing returned product and RCA information with 100% accuracy
• Meticulously record steps taken in RCA, build trend reports, and communicate same to Technical Support Manager for further investigation and preventative action
• Use instruments like DMMs, DC power supplies, oscilloscopes, and environmental chambers to recreate problems and get to root cause
• Examine assemblies, components, or parts for defects
• Read and interpret schematics and mechanical drawings
• Consistently review product manuals and QSGs for proper device use and operation
• Other duties as required

Requirements

• 5 years of experience conducting RCA, with a strong technical background in electronics and mechanics
• Associate’s degree or equivalent from a 2-year college, technical school, or military training
• Self-driven and eager to complete tasks
• 100% customer-focused personality
• Proficiency in Case Tracking, ERP, and Bug logging systems like Jira, Salesforce, and Infor CSI
• Proficiency in Microsoft business tools
• Excellent written and oral communication skills

Workplace Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually moderate
• Office employees must frequently lift and/or move up to 10 pounds
• Light-assembly employees, engineers, and warehouse employees must frequently lift and/or move up to 50 pounds

Benefits include Medical, Dental, Vision, Life, LTD, STD, HSA, FSA, and 401K with company match.

EEO/AA. No calls please.