Dispatcher
Job Posting for Dispatcher at OnWay Transport, LLC
Dispatcher
Roseville, MI
OnWay Transport is looking for a positive and motivated individual with the capacity to handle challenging situations with composure and effectiveness in a fast-paced environment. (No selling our Recruiters provide all Drivers). As a Dispatcher, you will play a crucial role in coordinating critical level pickup/delivery requests from our clients.
We dispatch our drivers to medical facilities, hospitals, and pharmacies in thirteen (13) states. We are looking for someone that has great customer service, a driven disposition, understanding of urgency, dispatching experience, and can work well individually and/or in a team setting. We offer hands-on extensive training and mentoring.
Check us out: www.onway1.com
Work Schedule (Day Shift): 9am-9pm Wednesday through Saturday.
Our Dispatchers work three (3) 12-hour days a week and work a 4th day every other week.
Hourly Pay: $18.00 - $24.00 per hour
Responsibilities:
- Operate multiple telephone lines in a high-volume environment.
- Receive and prioritize incoming calls from customers and drivers.
- Dispatching drivers to designated locations based on customer requests and scheduling needs.
- Create, schedule, and maintain deliveries for optimal performance.
- Utilize Xcelerator and GPS software systems to track driver locations and monitor performance.
- Monitor driver routes and provide updates to customers regarding pickup/delivery status.
- Coordinate with drivers to ensure timely pickups and deliveries.
- Communicate effectively with drivers, customers, and internal teams to resolve any issues or concerns.
Qualifications:
- 2 Years’ experience Dispatching Drivers. (Courier and/or Final Mile experience is highly desired).
- 2 Years’ experience using Dispatch or TMS software.
- 3-4 Years of top-notch customer service experience.
- Technology Savvy and stays abreast of new technology.
- Experience working with Microsoft Office Suite (Word, Excel, and Outlook) required.
- Must have a positive attitude with the capacity to handle challenging situations with composure and effectiveness.
- Ability to display integrity, professionalism, and confidentiality.
- Experience in Transportation and/or Logistics is preferred.
- Strong organizational and communication skills.
Benefits:
- Health, Dental and Vision benefits.
- Paid Vacation Days.
- Paid Holidays.
- Professional development and career assistance.
Salary.com Estimation for Dispatcher in Roseville, MI
$41,904 to $56,028
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