Referral Coodinator

Referral Coordinator works in health care facilities where they perform coordinating referral appointments, sending referral forms to health records, answering phone calls, transporting patients to specific facilities, and verifying insurance information. Provides support to providers and clinical team to ensure patients are scheduled in a timely manner and the next available appointment slot is offered.

Outgoing referrals:

• Creates referrals, attaching all necessary documentation.
• Verifies referred to clinic accepts patients insurance
• Follows-up and ensures patient has appointment/notify patient of appointment if necessary
• Follows-up with clinic after appointment to retrieve notes and close out referral
• Monitor fax outbox to confirm faxes are going through

Incoming Referrals:

• Reviews documents attached to referral ensure all necessary documents are attached
• Calls referring office for additional information if necessary
• Creates patient account and attach documents
• Creates referral and schedule patient appointment
• Faxes notification of appointment to referring doctor
• Monitors fax inbox for referral notes
• Coordinates and supports clinic team meetings.
• Attends and leads regularly scheduled team and staff meetings
• Complies with all mandated legal/regulatory requirements related to working in the physician practices clinics and commits to confidentiality of all patient information

Education: High School Diploma/GED required. Vocational/Technical degree as MA or LPN required.

Additional experience:

Either a minimum of 1 year of LPN experience or 3 years of Medical Assistant experience is required. Office, clinic or hospital experience preferred.
Either an LPN license or Medical Assistant license is required.