Application Support Analyst
Job Posting for Application Support Analyst at Open Dealer Exchange
Open Dealer Exchange, LLC is seeking an IT Operations Analyst to support its workforce in Farmington Hills, MI. This position with a hybrid schedule and competitive and comprehensive benefits needs a candidate that is strong in analytical troubleshooting with sharp communication skills. This role comes with many growth opportunities within our fast-growing company.
Responsibilities
Responsibilities
- Examine XML Logs to perform problem resolution and escalation triage.
- Manage communication to business partners for service impacting changes.
- Aid in managing API integrations with over 300 partners.
- Analyze report data to find opportunities to improve efficiency.
- Facilitate education and training initiatives with our business partners.
- Assist with the development of processes and procedures.
- Maintain Knowledge Base by adding and editing Knowledge Base articles.
- Bachelor’s Degree in Information Technology, Computer Science, or related field.
- Must have excellent interpersonal skills.
- Must demonstrate strong English written and verbal communication skills.
- Will accept any suitable combination of education, training, or experience.
- Strong troubleshooting skills with the ability to communicate at all levels of the organization.
- Excellent customer service skills.
- Demonstrate ability to interpret and communicate, both verbally and in writing, complex information in a clear and concise manner.
- Need to be flexible in a fast-paced environment with multiple work streams.
- Self-motivated and capable of working in a dynamic environment.
- Capable to work independently with minimal guidance.
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Job openings at Open Dealer Exchange
Open Dealer Exchange
Farmington, MI
Full Time
Open Dealer Exchange
Farmington, MI
Other
Open Dealer Exchange
Farmington, MI
Other
Open Dealer Exchange
Farmington, MI
Other
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