Office Assistant - Bilingual

Our team members tell us they work at Open Door because it feels so good to make a difference in the lives of many who are underserved.  Open Door is a federally qualified community health center providing medical, dental, and behavioral health (mental health services) to individuals and families throughout south central Minnesota, regardless of their ability to pay.  Patients come from more than 25 counties to our Mankato and Jordan, MN clinics. We serve patients who are geographically isolated in rural areas, and many who have other barriers to healthcare. These include cultural and language barriers, poverty, homelessness, and many others. Open Door reaches into the community providing mobile clinical services and increasing access through telehealth services. When you become part of Team Open Door you are making a difference in the communities we serve.  Come join us!

If you aren’t familiar with Mankato, we think you will love it. Located in the scenic Minnesota River Valley and less than 90 miles from Minneapolis, Mankato is big enough to offer, art, culture, recreational, and community opportunities. Our K-12 public school system is excellent. Plus, we have five colleges in the area. If you are looking for a community where you can get to know your neighbors, pursue hobbies or education, and play outside for all four seasons. Consider Mankato!

Office Assistant (Enrollment Assister) - Bilingual

Enrollment Assister Job Summary:

The Enrollment Assister is responsible for providing enrollment opportunities for people in communities across southern Minnesota, who lack access to healthcare and health insurance. Provide direct assistance to clients and patients to obtain health care benefits through MNsure (the MN health insurance exchange), including informing clients of all options, determining eligibility, and assisting with enrollment and follow up.

Enrollment Assister Job Responsibilities:

• Successful training, testing and certification as an in-person assister through MNsure Health Marketplace prior to start of enrollment activities.
  • Ensure on going MNsure Marketplace training and recertification.
• Provide enrollment assistance, including but not limited to, completing coverage applications, gathering required documentation, and troubleshooting the enrollment process for uninsured children and adults to access subsidized, low-cost, and free health insurance programs through the health insurance marketplace to include Medicaid/Medical Assistance.
• Provide structured patient education on health coverage, engage in follow-up conversations, and offer renewal assistance for enrolled individuals.
• Work together and cooperate with all staff for the best outcome for the patient.
• Appropriately communicate with clients and patients in sensitive situations.
• Distribute outreach materials to patients, community members, partner organizations and businesses to build coverage option awareness.
• Discover and attend community events in order to promote coverage options, the mission and services of the organization as instructed or needed.
• Assist in facilitation of presentations and education at community events.
• Collaborate with various local organizations to build awareness of coverage options. Spur enrollment and build referral linkages.
• Attend and successfully complete all required training programs; participate in ongoing conference calls, webinars, and other professional development opportunities.
• Assist in completion, maintenance, and submission of necessary reports per requirements of the grant and MNSure.
• Accurately provide required reporting to track goal achievement and client satisfaction.
• Develop and maintain relationships with other ODHC staff to ensure efficient daily operations of all departments.
• Know, understand, and ensure adherence to the organization’s policy related to the patients’ right for confidential care and HIPAA.

Enrollment Assister  Knowledge, Skills, Abilities, Qualifications:

• Formal education beyond high school.
• Experience working in a community service organization or customer/patient service position.
• Experience working with a diverse population of people.
• Strong interpersonal skills.
• Exceptional verbal and written communication skills.
• Excellent time management and organizational skills.
• Ability to work independently or in a team environment.
• Confidence, professional judgement, and grace under pressure.
• Knowledge of financial assistance/insurance programs are a plus.
• Bilingual skills are required.