PC INSTALLATION MANAGER

Open Technology Group has supported the Food and Drug Administration as a Prime Contractor for the last 6 years in IT Property Management, Receiving, Distribution, and Refresh. We have the opportunity to add a PC Installation Manager to the contract.

Job Description

· Oversee New Hire Installations and Agency PC Refresh Installations

· Actively manage both OTG and subcontractor staff.

· Coordinate closely with the Installation Support Managers as well as the RDC Managers daily and adjust the schedule, staff assignments, etc. as necessary.

· Foster ongoing performance and quality.

· Ensure that OTG is able to meet FDA’s increased workload without falling behind on the installation schedule.

· Define and direct technical specifications and tasks to be performed by team members.

· Define target completion dates for tasks and subtasks.

· Define quality metrics, evaluation, and improvement processes.

· Monitor ServiceNow tickets & Inspect SLAs

· Perform Work Instructions reviews.

· Report the service delivery and deployment status.

· Provide guidance and assistance in coordinating output.

· Ensure the technical adequacy of the installations.

Basic Requirements

· Ability to manage resources, contracts, and/or subcontracts of various types and complexity.

· 3 years of PC support experience or knowledge of specialized principles or techniques equivalent to those that would normally be obtained through a formal four-year college/university academic program, or an in-depth specialized training program directly related to the type of work to be performed.

· 5 years of management and supervisory experience

· Working knowledge of network, data center, and PC management

· Strong organizational skills, including the ability to continually prioritize work to meet changing work conditions and customer requirements.

· Able to work efficiently with different teams and manage numerous tasks simultaneously under deadline pressure

· Working experience with Microsoft Office Suite, SharePoint, and ServiceNow or similar ticketing systems

· Educational Requirements: Bachelor’s degree in information systems management, Engineering, Computer Science, business administration, Information Technology, or another related field. or relevant field of study or equivalent experience.

· CompTIA A , Network , or Security required.

· PMP (Project Management Professional) certification is required.

Job Type: Full-time

Pay: $85,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Silver Spring, MD 20993: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• PMP (Required)

Work Location: In person

Salary : $85,000 - $90,000